Frequently Asked Questions

Welcome to Zulily’s FAQ page, featuring the most frequently asked questions customers have about shopping with us. Save time by checking for your issue below. If you are unable to find an answer here, please visit our Contact Us page.

Top 10 FAQs

Once your order is shipped, we’ll email you a tracking number so you can check on your order status. Sign into your Zulily account on zulily.com (or using the app) and click on Order Status next to the My Account tab (at the top right of the page). You can also go to our Contact Us page and scroll down to the Order Inquiry tab.

If you are dissatisfied with a purchase that is return-eligible, you have 30 days from delivery to submit a return request through the My Orders page in your account. Once you’ve submitted your return request, you’ll be able to print out a prepaid shipping label. Please use it to send the item(s) back to us within 30 days of receipt of shipment.

See our Returns Policy page for more details.

If you change your mind about an item within 30 minutes of placing the order, you can cancel it yourself by visiting My Orders on your Account page. From there, click View/modify order next to the order with the item(s) you'd like to cancel. Click on the "Cancel" button next to each item you would like to cancel.

If you would like to cancel an item after the 30-minute window, please Contact Us. As long as your items have not shipped, we may be able to cancel certain items or orders. (Please be aware that personalized items, as well as any products shipped directly from our vendors, are subject to special approval.)

Occasionally, we might cancel an order on our end due to inventory-related issues. We do our best to prevent this inconvenience, but we will always alert you should a cancellation ever occur. Often, items will become available again soon and you can be alerted if you choose to be notified. Be sure to click on the heart icon displayed next to a brand to be notified when it’s back on the site.

You can modify your payment method at checkout. Simply select Add a new credit card. If you want to save this method for future orders, check the “Save this payment method” box.

Go to your account and choose My Orders . Each of your shipments will have a link to check tracking information. Click here for an overview of our unique shipping process.

We want your shopping experience to be a happy one from start to finish, and we’ll do what we can to make things right. If there’s an issue with the item you received, please don’t remove tags or alter the item and take a photo to document the problem, if possible and use My Orders to start your return request. Be sure to read through our Returns Policy for more details about processing a return.

We understand how frustrating it can be to receive damaged or defective products, or the wrong items. It’s best to always inspect your purchases carefully as soon as you receive them. Keep everything together in one place, so you can send what’s needed back if/as necessary.

Determining how much shipping & handling fees will cost depends on several factors:

  • Domestic shipping & handling charges can be as low as $5.99 for certain single items.
  • Orders with two or more items are charged $7.99 for shipping & handling.
  • After you place your first order of the day with paid shipping, our lowest-priced shipping options are free during specific timeframes. Some restrictions may apply.
  • After you place your first order of the day and pay for shipping, any additional orders you place the rest of that day (up until 11:59pm PT) will ship free, for qualified items.
  • If you place an order on a Friday, you can get free shipping on any additional orders you place through 11:59pm PT that Sunday, for qualified items.
  • Items are consolidated whenever possible, and ship when ready.
  • Our household essential Boxed Items ship FREE once a $49 minimum threshold of BOXED items is met. Until the threshold is met, each single BOXED item will add a shipping fee of $9.99. (Standard shipping fees apply to any non-BOXED items you may have included in your order).
  • Certain items may be delivered to you directly from our vendors and might incur additional shipping fees.
  • Charges for bulk orders may be higher.
  • You may split your shipment and have any expedited shipping items (as indicated by a rocket icon) arrive sooner, for a small extra fee.
  • Certain types of products, multiple items and/or large items may increase shipping & handling charges.
  • Shipping & handling to Alaska or Hawaii, US territories or international destinations may incur additional charges.
  • A shipping & handling fee total will be listed in your order summary for your review and approval before you complete checkout.
  • Click here for an overview of our unique shipping process.

The shipping time frame depends on what items you order and where you’re having them shipped. To see when an item you’ve ordered will ship, check the shipping note on the item’s product detail page. You can find a link to an item's product detail page next to the item on your My Orders page.

Our process is a little different from how most online retail stores work. Some items are in stock in our warehouses, but for the majority of our offerings, we make bulk orders to our vendors after each of our sale events end. Once we receive these bulk orders in our warehouse fulfillment centers, we ship your orders out to you.

Our shipping & handling fees differ depending on the number of eligible items you’re requesting to return. If you’re returning a single eligible item, the fee is $4.95. For returns of two to five items, the total fee is $8.95. An additional $8.95 fee is deducted for 6 to 10 items, and so on.

Total return fee Number of items returned
$4.95 1
$8.95 2-5
$17.90 6-10
$26.85 11-15
+$8.95 For every additional 1-5 items

Shipping & handling fees include labor and material costs and packaging and restocking fees and may exceed the actual cost paid by Zulily to its carrier to send the item(s) back to Zulily. Your estimated store credit total, minus the shipping & handling fees, will be shown before you submit your return online. Be sure to read through our Returns Policy for more details about processing a return.

You can make a payment to Synchrony Bank for your Zulily credit card online, by phone or via snail mail:

Zulily Basics

How to shop on Zulily

At Zulily, we offer fresh finds and daily deals! Shopping with us is a little bit different than what you may be used to when it comes to other online retailers:

  • Our buyers continuously search the globe for amazing products to offer you at incredible prices.
  • You’ll discover your favorite brands as well as the latest emerging boutique styles.
  • Our selections include women’s, children’s and men’s apparel and shoes, kids’ gear, toys, furnishings, décor, home essentials, and much, much more… at up to 70% off!
  • We post thousands of new items every morning at 6am PT. New sale events start daily and are usually live for up to 72 hours. See what's new today on our homepage, which sale events are ending and which brands are coming up next.
  • Popular and trending items sell out fast. Check in often and place your orders as soon as possible.
  • Most of the selections we offer go through a special ordering process. As each sale event promotion ends, we collect and tally up all our individual customer orders — including yours — and place a bulk order with the vendor. They ship their goods to our warehouse within 8 to 10 days and then we ship them on to you.
  • This efficient and cost-effective method for managing inventory helps us pass the savings on to you; it’s how we’re able to offer such great deals at unbeatable prices that are worth the wait.
  • This process takes a little longer, but it's one of the key ways (along with combining all your items into as few packages as possible) that we keep prices low on the wide selection of fresh finds we share with you every day.
  • Explore our general categories, curated collections, specialty Shops and seasonal offerings here.
  • Many of our devoted customers enjoy browsing our site on a regular basis, just to make sure they don’t miss out on any new offers. (Don’t worry, though. A lot of brands are featured again and again. You can check back or be notified by clicking the heart icon displayed next to brands to choose your Favorites.)
  • Some of our selections are stored in our warehouses (which we refer to as ‘fulfillment centers’) and are ready to ship out quickly, as indicated by a rocket icon.
  • Visit our About Us About us page and watch this video to learn more.

Yes! Download the Zulily app so you can enjoy early access to our great sales, experience better and easier browsing and get useful notifications and alerts for your favorite brands and products. For more information, please visit the Zulily Apple App store page for iOS and the Zulily Google Play store page for Android.

We ask you to become a member to shop with us so that we can offer you a unique experience featuring daily deals that aren’t available at traditional retailers, and email is the way that we can best communicate with our members. We do all we can to ensure your privacy, and, as a Zulily member, you can always change your account preferences on your My Orders page.

We are committed to providing an accessible, inclusive shopping experience for all Zulily customers and visitors, and we make sure to comply with applicable ADA regulations. If you are having trouble viewing or navigating our site or app, please let us know by contacting us and we will do all we can to accommodate you.

Sale events, promotions & featured brands

Think of each Zulily ‘sale event’ as its own curated experience where you’ll discover a selection of unique finds. Some sale events feature items from single brands, while others combine brands into themed collections or categories. New sale events launch every day and most last 72 hours, so check back often to see what new experience you can shop next!

Most sale events last 72 hours and feature a unique selection of items. See what's new today on our homepage, which sale events are ending and which brands are coming up next.

See a brand or product you love? Clicking on the heart icon allows you to add that brand to your Favorites list, so you can be notified when it is featured again.

To see which brands and sale events are on deck and will be available soon on Zulily, check the Brands page. Want to be reminded when they go live?

  • Simply select the heart icon next to a brand name you like and we'll notify you via email when that brand is coming back to our site.
  • Don’t be discouraged if you haven’t seen your favorite brands in a while. Popular and new brands arrive on the site daily. Just check in as often as you’d like.
  • You can add or remove brands from your Favorites list in your account anytime.

  • One- or two-day deal promotions — like our Epic Deals, Early Access and Deal Dashes — are specials on select items that are typically available for a certain number of hours. Some items may be new to a sale event that has already launched.

    Hurry! These deals pop up randomly, move fast and are only available for a short time. Look for the “Ends in XX hours” notification.

    Connect with us on social media (@zulily) to find out about the latest deals and promotions on all your favorite big name brands, enter fun contests and to learn helpful tips, tricks and hacks. Follow us and comment if you'd like:

    And be sure to check out Zulily's blog The Find for entertaining, educational and empowering lifestyle content.

    Pricing & Product Info

    Zulily offers resources to help you make the best decisions you can as you shop, such as our comprehensive size charts and fit videos for apparel and footwear. These resources can be found on an item's product detail page. You can also shop by size.

    If an item is sold out, you can add it to your Waitlist to get notified when it returns. Just select Notify me next to the item name (you’ll see this option on the product detail page), and we’ll email you when it’s back in stock. If you shop on our app, you also have the option of receiving a notification message. Make sure you have chosen to receive Notifications on your My Account page to be notified. There are two ways to check your Waitlist items:

    1. Go to zulily.com and click My Waitlist under the My Account menu.
    2. Tap the Saved for Later tab in your basket for other waitlisted items.
    Of course, because we’re constantly refreshing the brands we carry, some items might come back more often than others — so if you see something you like, get it while you can!

    Most products on Zulily are usually available for 72 hours, but trending and popular items do sell out quickly. Some products are available for longer — these products are typically already in our warehouse and can ship out quickly.

    Many of our items will be featured again. If you know what brand the product came from, search for that brand on our site and select the heart icon next to the brand name, to be notified. We'll notify you when another sale event featuring that brand comes up. You can also check search results by brand name to see if an item from a past sale event is currently in stock.

    • For more info about “Suggested value” strike-through prices, click here.
    • For more info about “Compare at” strike-through prices, click here.
    • You can also read our Terms & Conditions for more detail about pricing.

    Product Reviews

    We publish reviews for a product once it has received five or more reviews. If you don’t see reviews for a particular product, it's because that product hasn’t received enough reviews yet.

    Feel free to share your feedback on any products you’ve purchased. Reviews should be focused on the product itself, such as information about the product’s fit, style or how customers can use it. If you have other comments, such as feedback about delivery, customer service or other issues, please email us at service@zulily.com.

    Zulily only accepts reviews from customers who have purchased and received the product they’re reviewing. You’ll see two types of product reviews on Zulily:

    1. Some reviews are provided by Zulily customers who have purchased and received an item.
    2. Other reviews are gathered from different retailers. These reviews include a disclosure to let customers know they’re from a different source.

    Once you’ve purchased and received an item, we’ll send you an email asking for feedback. Click the “Leave a review” button in that email to submit your review.

    Reviews should be focused on the product itself, such as information about the product’s fit, style or how customers can use it. If you have other comments, such as feedback about delivery, customer service or other issues, please email us at service@zulily.com..

    Check here to see all of our recent product recalls. Please be aware that some product recalls may have not been listed yet. You can also check manufacturer sites if you are concerned about a potential recall issue. Please Contact Us right away if you have any concerns about product safety.

    Zulily is an established online retailer based in Seattle, Wash., committed to bringing you the best brands at great prices, offering thousands of new items at major discounts every day via a trusted website and mobile application, both designed to provide a safe and enjoyable shopping experience.

    Zulily sets high standards and follows a comprehensive, quality-controlled procurement process with its carefully chosen vendors. It has been accredited by the Better Business Bureau since September 2010, and currently boasts an A+ rating. As of 2021, Zulily’s Net Promoter Score is in the favorable range. Our success as a company is a testament to our customers' satisfaction. We stand behind our product offerings.

    My Account

    Managing Your Account

    Get to know your My Account page. Please note: Features available differ on the mobile app versus the website: My Account page features accessible from the Zulily mobile app:

    • View all your past and current orders
    • Track your orders
    • Set up your Email preferences
    • Check your Security Notifications and settings
    • Set Reminders (for daily deals, favorite brands, and more)
    • Choose Early Access (to be notified sooner)
    • Choose Exclusive Offers (for special offers)
    • Choose Special Announcements (to be updated)
    • Choose Country (USA, etc.)
    • Select Kid Mode
    • View Refer a Friend Invites & Store Credits
    • See your favorite brands in My Favorites
    • Apply for the Zulily credit card or manage your cardholder account
    • Shop for Zulily eGift cards
    My Account page features accessible from the zulily.com website:
    • Update your personal account information
    • Change your password
    • View all your past and current orders
    • Track your orders
    • See your shipping addresses
    • Check your Security Notifications and settings
    • Set up your Email and Messenger preferences
    • Check your Zulily eGift card balances
    • View Refer a Friend Invites & Store Credits
    • See all your favorite brands in My Favorites
    • View your selections in My Closet
    • Review items you want in My Waitlist to see if they're available again
    • Apply for the Zulily credit card or manage your cardholder account

    If you forgot your password, go to the Zulily sign-in page and select "Forgot password." Enter your email address and press Submit. We'll send you an email with steps to reset your password shortly after.

    To change or update your password, visit the Account Information page on zulily.com from your desktop or laptop (this change can’t be made in-app). Sign in to your Zulily account and choose Account Information under the My Account menu. Remember to save any changes.

    To change or update your email address, visit the Account Information page on zulily.com from your desktop or laptop (this change can’t be made in-app). Make sure you will have access to the email address you originally signed up with, since we will send a confirmation email there for you to confirm this change. Sign in to your Zulily account as usual and choose Account Information under the My Account menu. Remember to save and confirm any changes.

    To update your name on your account, visit the Account Information page on zulily.com from your desktop or laptop (this change can’t be made in-app). Sign in to your Zulily account and choose Account Information under the My Account menu. Remember to save any changes.

    At Zulily, we do everything we can to protect your information and manage security, so we take precautionary measures and may ask you to follow certain steps to ensure your privacy and safety. If you sign in to zulily.com from a new device or you haven’t saved your information, we will send you an alert to notify you.

    Occasionally, our site may be having tech issues or may be down for maintenance and you may be redirected to sign in again. We appreciate your patience and will communicate updates as best we can.

    If you’re having trouble with the Zulily app, first check that you have the most updated version of the app by going to your account in your app store.

    To unsubscribe or limit emails, visit the Email Preferences page and adjust your email preferences. You can also enter your email here to unsubscribe. Please allow five business days for our records to be updated. Your membership will not be affected and you can continue to shop on Zulily.

     

    Inviting Friends

    • After you’ve established a Zulily account, you can log in and go to the Invites & Credits section to email invites to your personal network contacts.
    • You can also invite new members by sending them a digital Zulily eGift card.
    • New members can be invited by sharing directly from a product or event page via email, Facebook or Pinterest (just look for the icons).
    • A new member must join Zulily directly from the invite link associated with your referral.
    • It counts as a referral if any new member joins through your social share.
    • You'll earn a shopping credit as soon as the new member's first purchase ships.
    • To learn more about our Refer a Friend program, visit your Invites & Credits page and read our offer details

    The Refer a Friend store credit process works like this:

    • For every new member who joins Zulily via your invite link or share and makes a purchase, you'll be given a $15 store credit.
    • A credit will be automatically issued to your account as soon as the new member's first order ships. We'll email you when your store credit is waiting for you!
    • To view your credits, visit your Invites & Credits page.
    • Store credits for referring friends to Zulily expire after 90 days. We'll send you an email reminder when time is running out.
    • To learn more about our Refer a Friend program, read our offer details

    Orders

    General Order Info

    Once your order is shipped, we’ll email you a tracking number so you can check on your order status. Sign into your Zulily account on zulily.com (or using the app) and click on Order Status next to the My Account tab (at the top right of the page). You can also go to our Contact Us page and scroll down to the Order Inquiry tab.

    The shipping time frame depends on what items you order and where you’re having them shipped. To see when an item you’ve ordered will ship, check the shipping note on the item’s product detail page. You can find a link to an item's product detail page next to the item on your My Orders page.

    Our process is a little different from how most online retail stores work. Some items are in stock in our warehouses, but for the majority of our offerings, we make bulk orders to our vendors after each of our sale events end. Once we receive these bulk orders in our warehouse fulfillment centers, we ship your orders out to you.

    Your payment option determines when you’ll be charged.

    Credit and debit cards As soon as your order is placed, we authorize the card for the full order’s value, to confirm that funds are available. Authorization does not charge your card; it’s only for verification. We capture the funds (charge your card) if your items are in stock, are in transit from our vendors to a Zulily warehouse or are being shipped directly to you from the vendor, but no later than the fifth day after card authorization.

    PayPal Funds are captured from your PayPal account as soon as you place an order. Your entire order is charged at that time, including any applicable tax and shipping & handling fees. If we are unable to fulfill any part of your order, you will receive a refund deposited directly back to your PayPal account.

    Gift cards, vouchers, etc. When your order contains the purchase of a gift card or is being paid for using a pre-paid card or a voucher, your card is charged immediately after the funds are authorized. If any part of your order is not fulfilled, you will receive a refund.

    Yes, we charge sales tax in nearly all US states, Puerto Rico and the District of Columbia (D.C.), with the exception of:

    • Alaska
    • Delaware
    • Montana
    • New Hampshire
    • Oregon

    The quickest and easiest solution if you want to add an item to an order you’ve already placed is to create a whole new order for the additional item. Because of our consolidated shipping promotions — like All-Day Shopping, One-Time Shipping — you only pay a shipping & handling fee on the first order of the day (not including applicable surcharges or vendor charges on large or bulky items). This offer only applies to orders being shipped to the same address. See the SHIPPING section of this FAQ for more details.

    Changing an order

    We may be able to change the payment method you’d like to use if your order has not already been invoiced. Please contact our Customer Service team as soon as possible to see what options are available.

    You may be able to change the shipping address for an order. Go to your account and click My Orders to see if your order hasn't yet shipped. However, some restrictions apply:

    • You cannot change an address in the contiguous 48 states to an address in Hawaii or Alaska, or vice versa.
    • You cannot change an address from Hawaii to Alaska, or vice versa.
    • If your original shipping address is to a non-tax-applicable state, the new shipping address must also go to a non-tax-applicable state. If your original shipping address is to a tax-applicable state, the new shipping address must go to the same tax-applicable state.

    Nearly all US states — along with Puerto Rico and the District of Columbia (D.C.) —are tax-applicable (i.e., they charge sales tax), with the exception of:

    • Alaska
    • Delaware
    • Montana
    • New Hampshire
    • Oregon

    Unfortunately, international orders are not eligible for shipping address modification.

    If you change your shipping address within these guidelines, please note that additional orders placed during any free shipping window must also go to that same address. If you see an error message when trying to change your shipping address, it’s because the proposed address does not meet the above requirements.

    After your order was shipped, you should have received a tracking number from us via email. Be sure to check your order’s status under My Orders in your Zulily account. If it appears that your order was indeed delivered, please double-check your mailbox, entryways, mailroom and post office box and also check in with your family members, roommates, neighbors and/or your landlord or property management company. If you still cannot locate your order, please Contact Us for support.

    If you change your mind about an item within 30 minutes of placing the order, you can cancel it yourself by visiting My Orders on your Account page. From there, click View/modify order next to the order with the item(s) you'd like to cancel. Click on the "Cancel" button next to each item you would like to cancel.

    If you would like to cancel an item after the 30-minute window, please Contact Us . As long as your items have not shipped, we may be able to cancel certain items or orders. (Please be aware that personalized items, as well as any products shipped directly from our vendors, are subject to special approval.)

    Occasionally, we might cancel an order on our end due to inventory-related issues. We do our best to prevent this inconvenience, but we will always alert you should a cancellation ever occur. Often, items will become available again soon and you can be alerted if you choose to be notified. Be sure to click on the heart icon displayed next to a brand to be notified when it’s back on the site.

    Price Matching

    The purple check symbol signifies Zulily’s Best Price Promise. It’s our commitment to get you great prices on what you love by continually comparing prices on thousands of finds. If you see an Amazon.com or Walmart.com price beside that purple check, it means that we’ve been able to price check the item against that site in order to meet or beat their price.

    And, if you find a better (lower-priced) item on Amazon.com or Walmart.com yourself within 24 hours of your Zulily purchase — or if you see Zulily offer a better price for an identical item you’ve purchased from us within 14 days of placing your order — we’ll match that price! Click here for more info on our Best Price Promise program.

    Zulily’s Best Price Promise program offers price matches for identical items available on Amazon.com or Walmart.com. We chose these retailers based on research and customer insights about online shopping. And we continually compare prices on thousands of finds, so you can get a great price on what you love.

    If you’d like to make a price match request for an item you’ve purchased on Zulily within the last 24 hours — or one you’re about to purchase — please Contact Us so that we can assist you.

    At Zulily, we continually compare prices on thousands of finds, so there may be price fluctuations. If you see a lower price for an identical item you’ve purchased on Zulily within 14 days of placing your order and you’d like an adjustment, please Contact Us .

    Vouchers

    Vouchers are great deals that you redeem at other websites. Vouchers are purchased just like anything else on Zulily. When you order one, you'll receive a code in your email that you’ll use to redeem the Voucher. You can also send them as gifts!

    Your vouchers can be found by visiting the Vouchers page under My Account. Vouchers are not visible on the Zulily app but can be accessed via our website. You can also find more details about your Vouchers in the invoice email that’s sent to you within 48 hours after your purchase.

    Instructions for redeeming your Voucher can be found under Vouchers on your Account page. Vouchers are not visible on the Zulily app but can be accessed via the Zulily website. You can also find more details about your voucher in the invoice email that’s sent to you within the first 48 hours after your purchase.

    Holiday Shopping

    While we do all we can to offer enough holiday and gift items well ahead of time, and to share tips and updates on how to expedite your shipments, your best bet is to always place your orders well ahead of time. Our shipping timeframes vary, the holiday season is often busy and delivery can be affected by adverse weather conditions. So be sure to look out for the rocket icon for items that can ship out quickly.

    Please pay close attention to specific product shipping information and any notifications we post or emails/texts you may receive about your orders. There are many factors that may arise that may affect shipping and delivery times — including some that are out of our control — though we always do our best to streamline and improve our process. Our seasonal items are often posted early, so you can allow several weeks for delivery.

    A great way to beat the holiday rush is to purchase our Zulily eGift card! Although we don’t mail out physical cards, you can choose from several available designs, and an email containing a virtual gift card will be sent to your recipient within 24 hours of your purchase. You can choose any amount (up to $500) and pay with a credit card, debit card, PayPal or Venmo account.

    Zulily gift cards never expire, and they can apply to order totals, as well as any applicable taxes and shipping & handling fees. Just visit this page to place your order.

    During the holiday season, items marked with a gift box icon can usually be delivered by 11:59pm PT on December 24th (Christmas eve). Some items may have several shipping options — you must choose and pay for one that's labeled with a gift box icon at checkout in order to receive the item by 11:59pm PT on Christmas eve.

    During the holiday season, some items featuring a gift box icon can ship out in just a few days! Look for the icon on an item's product detail page — this will tell you whether the item is eligible for expedited shipping. If it is eligible, select Ship Rocket Items Sooner as your shipping option at checkout and pick a delivery speed.

    You may have the option to expedite shipping for eligible items featuring the gift box icon as late as December 21st for the Christmas holiday.

    We’ve extended our return policy for the annual holiday season to make gift shopping a little easier. Any eligible item can be returned through January 31st of the following year for store credit, minus applicable shipping & handling fees. Exclusions may apply. Be sure to initiate any returns as soon as possible. See our Returns Policy for more information about our return exclusions and ineligible items.

    Payment Methods

    General Payment Info

    We accept:

    • Visa, MasterCard, Discover and American Express credit cards
    • The Zulily credit card, QVC credit card (QCard), and the HSN credit card
    • PayPal
    • Venmo
    • Apple Pay
    • Zulily eGift cards
    • Store credit
    While we do offer Smart-pay (so you can break up payments into interest-free installments), we do not currently accept Sezzle or Afterpay.

    You can modify your payment method at checkout. Simply select Add a new credit card. If you want to save this method for future orders, check the “Save this payment method” box.

    You can apply a gift code at checkout. Simply enter your gift code into the “Enter gift code” box on the checkout page and click Apply.

    Store Credit

    For every new member you refer, you’ll earn Zulily store credit when their first order ships. You can invite friends, family members, colleagues, neighbors and even your contacts in your social media circles. Visit the Invites & Credits page to see all the ways to invite someone, which include:

    • Importing your address book or entering addresses to send an email invitation
    • Sharing via social media
    You may also have store credit available after certain eligible returns are fully processed.

    You can find your store credit balance by visiting your Invites & Credits page.

    Your store credit will be available approximately five business days after your return is received and processed. You can see your store credit balance by visiting your Invites & Credits page.

    If you return items that were purchased using a Zulily credit card or QCard, you’ll be issued a refund to your Zulily credit card account or QCard account instead. Please allow three business days for the refund to appear on your online statement (or two billing cycles for the refund to show on your printed monthly statement).

    Store credit is available per the following guidelines:

    • Store credit can be applied to your order total only (excluding taxes and shipping & handling charges).
    • Store credit cannot be used to purchase Zulily eGift card.
    • If you have store credit, it will be automatically applied when you use a credit card to pay for a purchase.
    • Store credit can be applied using PayPal, too. However, due to PayPal systems, store credit cannot be applied when using the Checkout with PayPal function. Instead, click the red "Proceed to checkout" button in the shopping basket. Then, select PayPal in the Payment Info step at checkout.
    • You can find your store credit balance by visiting the Invites & Credits section under your account.

    Store credit expiration may depend on the specific terms of the store credit program that was used. Most store credit expires within 18 months. However, if you’ve received store credit as a refund, it will not expire. Any store credit you receive for referring your friends to Zulily usually expires after 90 days.

    We'll send you an email reminder when time is running out. (Please keep in mind that store credits are different from gift cards, which never expire.) View your current store credit by going to My Account and choosing Invites & Credits.

    Yes! To earn your referral store credit through social media, click the Facebook, Pinterest, or email icons around our site to share products and events with your friends and followers. New members can join through the post that's created each time your share. After the first time they make a purchase and their order ships, you will receive store credit.

    No, unfortunately shopping credit cannot be applied toward any shipping & handling charges. It’s applied only to the order subtotal itself, before any applicable taxes and shipping & handling fees.

    Zulily Credit Card

    Applying for the Zulily credit card (which is issued for us by Synchrony Bank) is easy! Simply log into your Member Account at zulily.com, click the “Zulily credit card” link at the bottom of the homepage, and then click the green “Apply” button from the credit card page. Submit the required application information and you should receive a decision in less than a minute. Click here for more info and/or view this quick video for more details.

    Please log in to your Zulily credit card account if you can and contact Synchrony Bank at 855-597-4790. Hours of operation are typically 8am to midnight, ET, Monday through Sunday, excluding Christmas Day.

    Congratulations on opening your new account! Your $15 discount will be automatically applied to the first purchase made with your new Zulily credit card.

    Once you are approved for a Zulily credit card, you’ll have the option of splitting your purchases into three easy monthly payments whenever you use your Zulily credit card and select Smart-pay. (Zulily members who are not cardholders can still use the Smart-pay option, but only for splitting payments into two interest-free monthly charges.) Certain restrictions apply.

    If approved, we’ll automatically add your account number to your Zulily payment profile. You should receive your new card in the mail within seven to 10 business days.

    Please contact Synchrony Bank’s referral department at 855-782-8302.

    Your Zulily credit card should arrive within 7 to 10 business days following application approval. If you haven’t received your card within this timeframe, please contact Synchrony Bank at 855-597-4790.

    While we do not currently offer reward points for the Zulily credit card, you will receive access to exclusive deals, and every purchase you make with your Zulily credit card (excluding gift cards) is eligible for three Smart-pays

    To log in to your Zulily card account, go to: https://zulily.syf.com/login/. For login or registration assistance, call Zulily credit card services at 855-597-4790. For technical support, call 844-442-7931.

    Make sure you’ve set up online account management access on zulilycreditcard.com/manage (this will be a separate login from your zulily.com account login). If you’re still having trouble, please contact Synchrony Bank at 855-597-4790.

    The Zulily credit card does not need a CCV/CVV or expiration date. Once you enter your Zulily credit card account number and select the button “This is a Zulily or QVC card” − the expiration date/CCV fields that are initially displayed disappear. You won’t need a CCV/CVV or expiration date to shop on the site or app at any time.

    Smart Pay

    You can make a payment to Synchrony Bank for your Zulily credit card online, by phone or via snail mail:

    1. Online: https://zulily.syf.com/login/
    2. By phone: 855-597-4790
    3. Via mail: PO Box 530993 Atlanta GA 30353-0993

    No. To ensure your next order is processed correctly, you’ll need to update your Zulily credit card billing address online by logging into your Zulily credit card account at zulilycreditcard.com/manage or by contacting Synchrony Bank at 855-597-4790.

    QVC & HSN Cards

    Yes! The QVC QCard and HSN Card are now accepted for all zulily.com purchases. And you get the option of three Smart-pays when you use your QCard or HSN Card and select Smart-pay. Certain restrictions apply.

    Yes! The Zulily credit card is currently accepted on QVC.com and HSN.com for purchases.

    Smart Pay

    Smart-pay is an easy, no-cost way to break up your payments without having to use or apply for credit, so you can receive what you want and need, faster. The program offers you the ability to purchase an item in multiple interest-free payments called “Smart-pays.” Keep in mind:

    • Smart-pay is available only to eligible Zulily members, and there is no need to apply.
    • There is no fee or cost to use Smart-pay.
    • All Zulily members can use two Smart-pays; Zulily credit card holders have the additional option to use up to three Smart-pays.
    • Any applicable taxes and shipping & handling fees will be included in the first Smart-pay, which will be charged to the payment method you provided during checkout within five days of the order date.
    • Remaining Smart-pay(s) will be charged approximately every 30 days after your initial payment.
    • Please note that certain payment methods, including prepaid cards, are not available for Smart-pay purchases.

    Look for Smart-pay on the product detail page of eligible products or as a payment option in your basket.

    Site-wide promotions of Smart-pay only run from time to time. However, Smart-pay for select merchandise is typically available most days, and you can access Smart-pay by signing up for the Zulily credit card (which allows for up to three interest-free Smart-pays).

    Billing will continue for Smart-pays until the returned item is received. The amount you have paid to date (minus the original delivery fee and return costs) will be added to your account as store credit once we have received and processed your return.

    If you use Smart-pay to pay for an item and that item is later cancelled, you will receive a refund of any Smart-pays, plus any taxes and applicable shipping & handling fees you paid prior to cancellation. You will not be charged for any additional Smart-pays.

    The three Smart-pays are offered exclusively for use with the Zulily credit card, QFC’s QCard and the HSN card. (As always, two Smart-pays are available for any Zulily customer.) Certain restrictions apply.

    Gift Cards

    All of our Zulily eGift card are digital only. Please note that our gift cards never expire, and recipients can apply a gift card amount directly to their order totals on the site or in the app, including any applicable taxes and shipping & handling fees. No more than two gift cards can be applied per order.

    Order Zulily eGift card here, simply fill out the information and add the gift cards to your basket. You can choose any amount (up to $500) and pay with a credit card, debit card, PayPal or Venmo account. Any other gift cards and Zulily credits cannot be used for purchasing Zulily eGift card. For gift cards with other retailers, search on zulily.com.

    An email containing the virtual Zulily eGift card will be sent to a recipient within 24 hours of your purchase.

    Yes! Zulily eGift card can be used to pay for anything, including any applicable tax and shipping & handling fees.

    Shipping

    General Shipping Info

    Go to your account and choose My Orders . Each of your shipments will have a link to check tracking information. Click here for an overview of our unique shipping process.

    You can find your shipping & handling options at checkout. You may have the option to split your shipment and receive items displaying a rocket icon sooner. The delivery options available for most of our warehouse rocket items are:

    • STANDARD – generally arrives in two weeks
    • FASTER – delivery date shown at checkout

    Click here for an overview of our unique shipping process.

    Your order will often ship in one package. However, your order might include items that originate from different locations. When that’s the case, multiple packages may be shipped to fulfill a single order. Click here for an overview of our unique shipping process.

    Most Zulily orders are sent via UPS Ground and Air. We use their SurePost and Mail Innovations programs. We also work with OnTrac, LSO (Lone Star Overnight) and other regional providers. These programs allow us to rely on carrier networks for shipping & handling and to depend on your local US Postal Service carrier for final delivery. For very large items that require special handling, we partner with Ceva. For international customers, Zulily uses various shipping partners to provide the fastest, most reliable service.

    Click here for an overview of our unique shipping process.

    Delivery times vary, and depend on these circumstances:

    • Where each item is shipping from
    • Whether each item starts its journey from our warehouse or our brand partner's warehouse
    • The shipping option you choose at checkout

    Look for your order's estimated ship-out date on your Checkout page.

    Our items ship from several places, so we offer estimates for when they will be delivered to you. Items shipping from a Zulily warehouse fulfillment center in the US typically arrive in 5-7 days. Items that ship from an international location typically arrive 9-14 days after they leave that warehouse.

    We'll email you if your package is going to ship out more than 3 days outside our estimate.

    Yes! See the full list of countries that Zulily ships to. There may be some restrictions for international shipping, so do check orders carefully. Click here for an overview of our unique shipping process.

    Yes. If you're shipping to a PO Box, we may contact you for more information. Note that certain items that are heavy or bulky (i.e., strollers, furniture, rugs, etc.) and items that ship directly from the vendor may not be deliverable to these addresses.

    Clickhere for an overview of our unique shipping process.

    Shipping Delivery Timeframes

    Look for the rocket icon while you shop. It will appear in the description next to any product that can ship out quickly. Click here for an overview of our unique shipping process.

    Most of these items featuring a rocket icon can reach you in as few as three to four days. Estimated delivery dates or ranges will be listed at checkout along with all of the shipping & handling options specific to your order.

    Click here for an overview of our unique shipping process.

    Shipping and Handling Cost

    Yes. Here’s how it works:

  • After you place your first order of the day and pay for shipping, any additional orders you place the rest of that day (up until 11:59pm PT) will ship free, for qualified items. Some restrictions may apply.
  • If you place an order on a Friday, you can get free shipping on any additional orders you place through 11:59pm PT that Sunday, for qualified items.
  • All orders must be made using the same Zulily account and must be shipped to the same name and address within the US. Some items aren’t eligible for free shipping & handling and are excluded from all shipping & handling promotions. These will be noted at checkout.

    For more information on Zulily's free shipping promotions, click here.

    Determining how much shipping & handling fees will cost depends on several factors:

    • Domestic shipping & handling charges can be as low as $5.99 for certain single items.
    • Orders with two or more items are charged $7.99 for shipping & handling.
    • After you place your first order of the day with paid shipping, our lowest-priced shipping options are free during specific timeframes. Some restrictions may apply.
    • After you place your first order of the day and pay for shipping, any additional orders you place the rest of that day (up until 11:59pm PT) will ship free, for qualified items.
    • If you place an order on a Friday, you can get free shipping on any additional orders you place through 11:59pm PT that Sunday, for qualified items.
    • Items are consolidated whenever possible, and ship when ready.
    • Our household essential BOXED items ship FREE once a $49 minimum threshold of BOXED items is met. Until the threshold is met, each single BOXED item will add a shipping fee of $9.99. (Standard shipping fees apply to any non-BOXED items you may have included in your order).
    • Certain items may be delivered to you directly from our vendors and might incur additional shipping fees.
    • Charges for bulk orders may be higher.
    • You may split your shipment and have any expedited shipping items (as indicated by a rocket icon) arrive sooner, for a small extra fee.
    • Certain types of products, multiple items and/or large items may increase shipping & handling charges.
    • Shipping & handling to Alaska or Hawaii, US territories or international destinations may incur additional charges.
    • A shipping & handling fee total will be listed in your order summary for your review and approval before you complete checkout.
    • Click here for an overview of our unique shipping process and timeframes.

    Shipping Promotions

    Yes, from time to time, we may run special shipping offers or promotions. As you shop, keep an eye out for promotional offers, shipping information on product detail pages and notes in your shopping basket when you check out. Terms and restrictions may apply. Click here for an overview of our unique shipping process.

    We help you save money by consolidating your order shipments whenever we can. And because that’s our process, you have the option to keep buying items all day long to add to that shipment.

    When you see something you love, don’t hesitate to buy it before it sells out! Once you’ve paid for shipping on that first order, you can keep shopping for more finds and get free shipping on subsequent orders for the rest of that same day until 11:59pm PT. If you place your first order on a Friday, you can get free shipping on additional orders you place through the weekend (up until 11:59pm PT Sunday).

    A few more details to keep in mind:

    • One order with paid shipping & handling must be completed to activate free shipping and handling on subsequent orders.
    • All orders for these timeframes must be made using the same Zulily account and must be shipped to the same name and address within the US.
    • If you complete another order during the free shipping window, the shipping & handling charge during checkout will appear as $0.00.
    • Some items are not eligible for free shipping & handling and are excluded from all shipping & handling promotions. These will be noted on the product details pages or at checkout.
    Click here for an overview of our unique shipping process.

    Rocket Items (Ready to Ship)

    The rocket icon indicates that an item can ship out of our warehouse in just a few business days, because it’s likely in stock. Click here for an overview of our unique shipping process.

    Most of these expedited items can reach you in as few as three to four days. Estimated delivery dates or ranges will be listed at checkout, along with all the shipping & handling options specific to your order. Click here for an overview of our unique shipping process.

    Yes. Some of these items are subject to shipping & handling restrictions and may have only one expedited shipping & handling option. When you get to checkout, you'll see the options available for your order. Click here for an overview of our unique shipping process.

    Free shipping & handling covers our lowest-priced shipping option. If you choose to use an expedited shipping & handling option that’s more expensive, it will not be covered by any free shipping & handling offer. Click here for an overview of our unique shipping process.

    Yes. Zulily eGift card can be used to pay for anything, including any applicable tax and shipping & handling fees.

    Store credit is applied only to the order subtotal, before any applicable taxes and/or shipping & handling fees are added. It cannot be applied toward any shipping & handling charges.

    Returns

    Returning Items

    If an item is eligible for return, that will be indicated on each item’s product details page, after the product description. Items eligible for return can be returned for store credit. Shipping & handling fees may apply. See our Returns Policy page for more details.

    If you are dissatisfied with a purchase that is return-eligible, you have 30 days from delivery to submit a return request through the My Orders page in your account. Once you’ve submitted your return request, you’ll be able to print out a prepaid shipping label. Please use it to send the item(s) back to us within 30 days of receipt of shipment.

    See our Returns Policy page for more details.

    Returns are only available to US members for products shipped within the US (including APO/FPO/DPO addresses). Be sure to read through our Returns Policy page for more details about processing a return.

    Items not eligible for return include, but are not limited to: swimwear, intimate apparel and devices, personalized items, perishable items, health & beauty items, furniture, heavy/bulky items, luxury items and some electronics. To determine return eligibility, check the item’s product detail page or your My Orders page.

    Be sure to read through our Returns Policy page for more details about processing a return.

    We want your shopping experience to be a happy one from start to finish, and we’ll do what we can to make things right. If there’s an issue with the item you received, please don’t remove tags or alter the item and take a photo to document the problem, if possible and use My Orders to start your return request. Be sure to read through our Returns Policy page for more details about processing a return.

    We understand how frustrating it can be to receive damaged or defective products, or the wrong items. It’s best to always inspect your purchases carefully as soon as you receive them. Keep everything together in one place, so you can send what’s needed back if/as necessary.

    We are not able to process exchanges because our supplies are limited. If your item is eligible for return, we can provide store credit within 30 days of receipt of shipment. Be sure to read through our Returns Policy page for more details about processing a return.

    Our shipping & handling fees differ depending on the number of eligible items you’re requesting to return. If you’re returning a single eligible item, the fee is $4.95. For returns of two to five items, the total fee is $8.95. An additional $8.95 fee is deducted for 6 to 10 items, and so on.

    Total return fee Number of items returned
    $4.95 1
    $8.95 2-5
    $17.90 6-10
    $26.85 11-15
    +$8.95 For every additional 1-5 items

    Shipping & handling fees include labor and material costs and packaging and restocking fees and may exceed the actual cost paid by Zulily to its carrier to send the item(s) back to Zulily. Your estimated store credit total, minus the shipping & handling fees, will be shown before you submit your return online. Be sure to read through our Returns Policy page for more details about processing a return.

    No, you can use the box that the item was shipped in or use any sturdy box that’s acceptable for mailing/shipping. Be sure to read through our Returns Policy page for more details about processing a return.

    You can access your label through the link provided in the return email, or by going to your My Orders page, where you can click the “View return status” link next to the item you’re returning. Be sure to read through our Returns Policy page for more details about processing a return.

    Once you’ve submitted your return request and printed out your shipping label, please drop off your return at any US Post Office location (USPS). Be sure to read through our Returns Policy page for more details about processing a return.

    Billing will continue for Smart-pay payments until the returned item is received. The amount you have paid to date (minus the original delivery fee and return costs) will be added to your account as store credit once we have received and processed your return. If any payments are pending when a return is received, they will not be charged. Be sure to read through our Returns Policy page for more details about processing a return.

    Your store credit will be available approximately five business days after your return is received and fully processed. You can see your store credit balance by visiting your Invites & Credits page.

    If you return items that were purchased using a Zulily credit card, QVC QCard or HSN Card, you’ll be issued a refund to your Zulily credit card account or QCard or HSN account instead. Please allow three business days for the refund to show on your online statement (or two billing cycles for the refund to show on your printed monthly statement).

    Also, please be aware that there may be delays in our returns process due to circumstances beyond our control, such as weather patterns, unprecedented events (like the pandemic) and other conditions that can affect local and/or international shipping.

    If you return an eligible item purchased with a Zulily credit card or QVC QCard or HSN Card, we'll issue a refund to your Zulily credit card account or QCard or HSN account instead of store credit.

    For items that were purchased using other methods of payment, such as PayPal or Visa, our policy is to issue return refunds in the form of store credit. Store credit will be applied to your zulily.com account. You can check your store credit balance on the Invites & Credits page under your Account at any time.

    We know these are challenging times and want to do what we can to make things a little easier for you. You will need to initiate a return according to the usual timeframe — within 30 days of receipt of shipment. But if you are unable to send in your return before those 30 days are up and need a little extra time to ship it back, we’ll still honor your return request.

    In other words, this extension only applies to mailing the items back to us; the returns process must still be initiated by you within 30 days of receipt of shipment.

    Typically, refunds are processed within three to five business days on our end, once we receive your item(s). Because we prioritize customer and team member wellbeing and safety, please keep in mind that some refunds may be delayed due to circumstances beyond our control, such as precautions taken due to the pandemic and unpredictable weather events. We appreciate your patience.

    Be sure to read through our Returns Policy page for more details about processing a return.

    Miscellaneous

    Once you sign up to be a Zulily member, you will need to sign in when you shop (or you can stay signed in, if you prefer). We take every precaution to ensure your security and do our best to give you options for optimizing your shopping experience.

    Currently headquartered in the United States, Zulily was established in Seattle, Wash., in 2009 by founders Mark Vadon and Darrell Cavens. In 2015, Zulily was acquired by American media conglomerate Liberty Interactive Corp., which later became the Qurate Retail Group. Zulily is now a subsidiary of Qurate, which is based out of Colorado and also owns QVC and HSN, among other brands.

    Zulily is not owned by Amazon or any other online retailer.

    Zulily is not a Chinese company nor is it an offshore business.

    We celebrate and support diversity at Zulily and are especially excited to connect with under-represented entrepreneurs and businesses, including women-owned, Black-owned and LGBTQ+ owned companies. We’re always on the lookout for new and emerging as well as established brands to showcase.

    Getting all your purchases into your hands requires a few steps. After you place your order, some items may be pulled from what we have in stock, while others usually need to be bulk-ordered from vendors after our sale events end, which can take a little extra time. And whenever possible, we package all your items together, to keep shipping & handling costs low. These strategies are how we're able to offer you such great deals that are worth the wait!

    Our buyers help us feature incredible brands from all around the world. Some items are inventoried in our warehouse fulfillment centers — these are known as “ready-to-ship” or “rocket” items. Some items are sent directly to you from our brand partners (this is known as ‘drop shipping’). And most of our items are ordered in bulk after sale events end and are shipped to us from our vendors. We then ship those items out to you. So, you may be receiving items from several places, depending on what you’ve ordered.

    No. Although we do our best to ensure our customers consistently receive genuine, high-quality products, occasionally, a reviewer may express frustration online about an issue they've faced. Should a problem arise, we hope you will Contact Us directly and we will do our best to rectify the situation.

    Our goal is to consistently ensure that our customers can select high-quality retail goods that meet our standards, at the lowest prices possible. We don’t sell consignment, counterfeit or knock-off items. We do, however, offer new clothes and footwear, durable kids’ gear, designer fragrances and perfumes, quality furnishings and many other select items from emerging and notable brands. See our New Today page for fresh finds and daily deals.

    Working with Zulily

    We’re hiring! We have many great career opportunities at our Zulily offices and fulfillment center warehouses. Search for open job posts and apply here. We are an equal opportunity employer, encouraging diversity and inclusivity, and we promote work/life harmony. Click here for accessibility information pertaining to our career site pages.

    A lot of our models are local volunteers. We're always looking out for fresh, diverse faces to model for our site. Visit our Models page for more information.

    If you’d like to become one of our affiliates (by promoting Zulily and our offerings on your websites, social media outlets, blogs or other channels), please learn about our affiliate application process here. We welcome established influencers as well as those starting out.

    Let's grow your business — together! We love to work with brands and vendors of all types and sizes to bring unique items and essentials to our millions of active customers. For inquiries about selling your wares with Zulily (as a vendor) please go here.

    To learn how to advertise on Zulily, please click here.

    Make sure you are logged in to your Account first. Then, go to our Contact Us page and choose the Feedback tab (scroll down to find it).

    Please visit our Corporate Responsibility Page for more information about how Zulily contributes to our charitable partnerships through our parent company, Qurate.

    Read about Zulily’s leadership team here.

    Click here to learn more about Qurate Retail Group.

    If you have a public relations inquiry, please reach out to media@zulily.com and see our pressroom for more details.

    Need further assistance? Contact Us .