Frequently Asked Questions

Once your order is shipped, we'll email you a tracking number so you can check on your order status. Sign into your Zulily account on zulily.com and click on Order Status next to the My Account tab (at the top right). On the app, click on "Account" and then "My Orders."

Each of your shipments will have a link to check tracking information. Click here for an overview of our unique shipping process.

On a desktop computer, you can also go to our Contact Us page and scroll down to the Order Inquiry tab.

To see when an item you want to order will ship, check the notes under "Shipping" on the item's product page.

To see when an item you ordered will ship, go to your My Orders page and look for the item's estimated ship-out date next to the product.

If you're wondering when your order will arrive, delivery times depend on these circumstanes:

• Where each item is shipping from
• Whether each item starts its journey from our warehouse or our brand partner's warehouse
• The shipping option chosen at checkout

You will also find your order's estimated ship-out date on your Checkout page.

Our items ship from several places, so we offer estimates for when they will be delivered to you. Here's how it works: Most items ship from our brand partners to our warehouse first, and then ship from our warehouse to you. This takes a little more time, but allows us to reduce costs and pass the savings on to you. 

We tally up up all our customer orders — including yours — and place a bulk order with the brand partner/vendor. Items shipping to you from a Zulily warehouse fulfillment center in the US typically arrive at the warehouse from the vendor 5-7 days after a bulk order is placed. Items that ship from an international location typically arrive 9-14 days after they leave that warehouse. This means that a typical (domestic and/or international) order usually ships out to you within 2 to 3 weeks from when you order.

We'll email you if your package is going to ship out more than 3 days outside our estimate.

Some items are already in our warehouse and are Ready to Ship – these items are marked with a rocket icon. You can choose to ship them out from our warehouse sooner than the rest of your order, for a small extra fee. 

Some items don't ship to our warehouse at all — they just ship directly from the brand partner to you. We'll let you know if this is the case at checkout.

Occasionally, an item may take more time to ship to Zulily's warehouse or directly to your doorstep. Items that typically take longer to ship include, but are not limited to:

• Made-to-order and personalized items
• Items shipping from an international location
• Seasonal products (e.g. live plants)
• Magazine subscriptions

There are a couple of ways you can unlock free shipping as you shop.

Zulily typically offers free shipping on successive orders within a designated window of time. Usually, the free shipping window lasts all day of for the weekend We may also extend the weekend free shipping window to include certain holidays.

Here's how it works: If you pay for shipping on your first order, then successive eligible orders placed during the designated window of time receive the lowest-pried shipping option for free.

• Same-day free shipping: Place an order with paid shipping on any weekday (Sunday through Thursday), and you’ll unlock site-wide free shipping for the rest of that day (until midnight PT).
• Weekend free shipping: Place an order with paid shipping any Friday or Saturday, and you’ll unlock sitewide free shipping for the rest of that weekend (until midnight PT Sunday)

All orders must be made using the same Zulily account and must be shipped to the same name and address within the US. Some items aren't eligible for free shipping and handling and are excluded from all shipping and handling promotions. These will be noted at checkout.

Read more about Zulily's shipping and handling policies.

Unless your order qualifies for free shipping as detailed above, your shipping and handling fees will depend on several factors. 

Exclusive Daily Events and Everyday Shopping:

• Shipping and handling costs may vary depending on the items in your basket and the anticipated location for delivery. Please proceed to checkout to see applicable shipping and handling charges.

Note:  

• Items are consolidated whenever possible, and ship when ready.
• The following items may incur additional delivery fees in addition to Zulily's standard delivery fees:
  • Items that are heavy or bulky (strollers, rugs, bedding, etc.)
  • Items shipping to Alaska, Hawaii, US territories and APO/FPO/DPO addresses
  • Items shipped directly from our brand partners to you

Learn more about Zulily's shipping and handling fees.

For all returns, no matter how many items are included in the same return shipment, the total fee is $4.95. This flat shipping and handling fee covers labor and material costs, packaging and restocking fees, and may exceed the actual cost paid by Zulily to its carrier to send the item(s) back to Zulily. You’ll see your estimated store credit total – minus the shipping and handling fee(s) – before you submit your return online. 
 
See our Returns Policy page for more details. 

If you change your mind about an item within 30 minutes of placing the order, you can cancel it yourself by visiting My Orders on your Account page. From there, click “View/Modify order” next to the order with the item(s) you'd like to cancel. Click on the "Cancel" button next to each item you would like to cancel. 
 
If you would like to cancel an item after the 30-minute window, please contact Zulily’s Customer Service department. 
 
As long as your items have not yet shipped, we may be able to cancel certain items or orders.  
 
Note: Please be aware that personalized items, as well as any products shipped directly from our vendors, are subject to special approval. 
 
Occasionally, we might need to cancel an order on our end due to inventory-related issues. We do our best to prevent this inconvenience, but we will always alert you, should a cancellation ever occur. Often, items will soon become available again, and you can be alerted if you choose to be notified. Be sure to click on the heart icon displayed next to a brand or item to be notified when it’s in stock again. 

You can modify your payment method you want to use at check out. Simply select “Add a new credit card.” If you want to save this method for future orders, check the “Save this payment method” box. 

If you wish to change your payment method after you’ve placed your order, contact our customer service department at (877) 779-5615 or visit our Contact Us page.  

We want your shopping experience to be a happy one from start to finish, and we’ll do what we can to make things right.

If there’s an issue with the item you received, follow these steps:

1. Please don’t remove tags or alter the item.
2. Take a photo to document the problem, if possible.
3. Then, use My Orders to start your return request.  

Be sure to read through our Returns Policy for more details about processing a return.

Customers do NOT have to pay for any return shipping fees for damaged, defective, or wrong items received. When you contact Customer Service, your rep will issue a return label and send it to your email. We may ask for you to send pictures if the product is damaged or defective so that we can determine the root cause of the issue.

We understand how frustrating it can be to receive damaged or defective products, or the wrong items. It’s best to always inspect your purchases carefully as soon as you receive them. Keep everything together in one place, so you can send what’s needed back if/as necessary. 

You can make a payment to Synchrony Bank for your Zulily credit card online, by phone or via snail mail:

• Make a payment online.
• Pay by phone: 855-597-4790
• Make a payment via mail: PO Box 669803, Dallas, TX 75266-0952; Overnight payment address: 3000 Kellway Dr., Suite 120, Carrollton, TX 75006 

Once you’ve purchased and received an item, we’ll send you an email asking for feedback. Click the “Leave a review” button in that email to submit your review.

Reviews should be focused on the product itself, such as information about the product’s fit, style or how customers can use it. If you have other comments, such as feedback about delivery, customer service or other issues, please email us at service@zulily.com. 
 

At Zulily, Fun Is Part of the Deal™. Zulily is an online superstore committed to delivering a uniquely fun shopping experience for moms everywhere and at every stage of motherhood, without breaking the bank. We offer Daily Deals and Limited Time Deals, as well as Value 365 and Clearance events to ensure you can get affordable items you and your family not only need but really, really want.

We partner with your favorite name brands and the latest emerging boutique brands to offer on-trend style and everyday value on women’s, kids’ and men’s clothing and footwear, homewares and much more. Our buyers continuously search the globe for amazing products to offer you at irresistible prices.

Unlike traditional retailers, we don't store piles of inventory in warehouses. We order only what we need from our brand partners. This way of working means shipping times may be a bit longer than you're used to, but it keeps prices really low. You can save a bundle if you don’t mind waiting a few extra days for delivery. Most Zulily sale events last only 3 days. So, when something calls your name, be sure to grab it before it’s gone.

Here’s how we do it:

• Most of the selections we offer go through a special ordering process. As each sale event promotion ends, we collect and tally up all our individual customer orders — including yours — and place a bulk order with the brand partner/vendor. They ship their goods to our warehouse within 8 to 10 days and then we ship them on to you, for a 2 to 3 week delivery time from when you ordered.
• This efficient and cost-effective method for managing inventory helps us pass the savings on to you; it’s how we’re able to offer such great deals at prices that are worth the wait.
• This process takes a little longer, but it's one of the key ways (along with combining all your items into as few packages as possible) that we keep prices low on the wide selection of fresh finds we share with you every day.
• Some of our selections are stored in our warehouses (which we refer to as ‘fulfillment centers’) and are ready to ship out quickly, as indicated by a rocket icon.

Check out these insider tips to get the most out of shopping on Zulily:

• We post thousands of new items every morning at 6 a.m. PT. New sale events start daily and are usually live for up to 72 hours. See what's new today on our homepage, which sale events are ending and which brand sales are coming up next. You can also browse our Clearance items. Or shop our Value 365 section, featuring budget-friendly finds that are nearly always available so you can crush your shopping list any time.
• Popular and trending items sell out fast. Check in often and place your orders as soon as possible.
• Explore our general categories, curated collections, specialty Shops and seasonal offerings.
• Many of our devoted customers enjoy browsing our site on a regular basis, just to make sure they don’t miss out on any new offers. (Don’t worry, though. A lot of brands are featured again and again, and some popular brands are nearly always available. You can check back or be notified by clicking the heart icons displayed next to brands to choose your Favorites.)
• Visit Zulily’s About Us page and watch how Zulily customizes your account to learn more. 
   

Yes! Download the Zulily app so you can enjoy early access to our great sales, experience better and easier browsing and get useful notifications and alerts for your favorite brands and products. For more information, please visit the Zulily Apple App store page for iOS and the Zulily Google Play store page for Android.

New customers are required to start a free account on Zulily to be able to add items to their shopping carts and check out. Currently, we do not allow a “guest” checkout. We ask you to become a member to shop with us so that we can offer you a unique experience featuring daily deals that aren’t available at traditional retailers, and email is the way that we can best communicate with our members.

As a Zulily member, you can always change your email preferences on your My Account page. 

We are committed to providing an accessible, inclusive shopping experience for all Zulily customers and visitors, and we make sure to comply with applicable ADA regulations. If you are having trouble viewing or navigating our site or app, please let us know by contacting us and we will do all we can to accommodate you.

Think of each Zulily ‘sale event’ as its own curated experience where you’ll discover a selection of unique finds. Some sale events feature items from single brands, while others combine brands into themed collections or categories. New sale events launch every day and most last 72 hours, so check back often to see what new experience you can shop next!

Our sale events can last from one to seven days (or longer, in some cases) and feature a unique selection of items. See what's new today on our homepage, which sale events are ending and which sales on brands are coming up next. 
 

See a brand or product you love? Clicking on the heart icon allows you to add that brand to your Favorites list, so you can be notified when it is featured again.

Explore Zulily's featured brands on sale. Browse our wide selection of familiar favorites as well as exciting new brands and products. We search high and low to offer top-quality brands to our members.

When you sign up for a free account on Zulily you can “heart” your favorite brands to get alerts for upcoming sales. You can also click the heart icon on any product page to get notified of that brand’s sales events or similar product alerts. 

To see which brands and sale events are on deck and will be available soon on Zulily, check the Upcoming Brands page. Want to be reminded when they go live?

• Simply select the heart icon next to a brand name you like and we'll notify you via email when that brand is coming back to our site.
• Don’t be discouraged if you haven’t seen your favorite brands in a while. Popular and new brands arrive on the site daily. Just check in as often as you’d like.
• You can add or remove brands from your Favorites list in your account anytime.

To see all the brands that Zulily carries, visit our featured brands page. 

At Zulily, we post thousands of new items every morning at 6 a.m. PT. New sale events start daily and are usually live for up to 72 hours but can last longer. See what's new today on our homepage, which sale events are ending and which brands are coming up next. 
 
Zulily also offers Value 365. Items in this category are nearly always available at discounted prices. Savings on these products do NOT have a short time limit like you’ll see in our flash deals and sale events.

For the most budget-friendly deals, check out Zulily’s Clearance section, where we offer new items added daily at more than 70% off. Save on thousands of Clearance products in a variety of categories before they’re gone for good. 
 

Connect with us on social media (@zulily) to find out about the latest deals and promotions on all your favorite big name brands, enter fun contests and to learn helpful tips, tricks and hacks. Follow us and comment if you'd like:

• Zulily on Facebook
• Zulily on Instagram
• Zulily on Pinterest
• Zulily on TikTok
• Zulily on Twitter
• Zulily on YouTube 

No, Zulily does not currently offer price matching. 

• Find more info about “Suggested value” strike-through prices.
• Find more info about “Compare at” strike-through prices.
• Read our Terms & Conditions for more detail about pricing.

Zulily offers resources to help you make the best decisions you can as you shop, such as our comprehensive size charts and fit videos for apparel and footwear. These resources can be found on an item's product detail page. You can also shop by size.

If an item is sold out, you can add it to your Waitlist to get notified when it returns. Just select "notify me" next to the item name (you’ll see this option on the product detail page), and we’ll email you when it’s back in stock. If you shop on our app, you also have the option of receiving a notification message. Make sure you have chosen to receive Notifications on your My Account page to be notified. There are two ways to check your Waitlist items:

1. Go to zulily.com and click My Waitlist under the My Account menu.
2. Tap the Saved for Later tab in your basket for other waitlisted items.

Most products on Zulily are usually available for 72 hours, but trending and popular items do sell out quickly, espsecially in common sizes. Some products are available for longer — these products are either Value 365 or Ready to Ship, meaning they are typically already in our warehouse and can ship out quickly.

Many of our items will be featured again. If you know what brand the product came from, search for that brand on our site (or visit our Featured Brands page) and when you click through to the brand you love, select the heart icon next to the brand name, to be notified.

We'll notify you when another sale event featuring that brand comes up. You can also check search results by brand name to see if an item from a past sale event is currently in stock.

We publish reviews for a product once it has received five or more reviews. If you don’t see reviews for a particular product, it's because that product hasn’t received enough reviews yet.

Feel free to share your feedback on any products you’ve purchased. Reviews should be focused on the product itself, such as information about the product’s fit, style or how customers can use it. If you have other comments, such as feedback about delivery, customer service or other issues, please email us at service@zulily.com.

Zulily only accepts reviews from customers who have purchased and received the product they’re reviewing. You’ll see two types of product reviews on Zulily:

1. Some reviews are provided by Zulily customers who have purchased and received an item.
2. Other reviews are gathered from different retailers. These reviews include a disclosure to let customers know they’re from a different source.

Check our site to see all recent product recalls. Please be aware that some product recalls may have not been listed yet. You can also check manufacturer sites if you are concerned about a potential recall issue. Please Contact Us right away if you have any concerns about product safety.

Shopping (and shipping) with us is a little bit different than what you may be used to when it comes to other online retailers. We wait to bundle items from multiple orders, using fewer boxes. Then, we pass the savings on to you. Sometimes it takes a little longer, but our customers say it’s worth the wait.

Items shipping from a Zulily warehouse fulfillment center in the US typically arrive at the warehouse from the vendor 5-7 days after an order is placed with the vendor. Items that ship from an international location typically arrive 9-14 days after they leave that warehouse. This means that a typical (domestic and/or international) order usually ships within 2 to 3 weeks from when you place your order.

Shipping and handling costs may vary depending on the items in your basket and the anticipated location for delivery. Please proceed to checkout to see applicable shipping and handling charges.

You can unlock free shipping while shopping for up to 24 hours or even an entire weekend after a purchase, depending on when you order. 

Check out an overview of our unique shipping process. 
 

You can find your shipping & handling options at checkout. You may have the option to split your shipment and receive Ready to Ship items (the items displaying a rocket icon) sooner. The delivery options available for most of our warehouse Ready to Ship items are:

• STANDARD: Generally arrives in 2–3 weeks
• FASTER: Delivery date shown at checkout

The following items may incur additional delivery fees in addition to Zulily's standard delivery fees:

• Items that are heavy or bulky (strollers, rugs, bedding, etc.)
• Items shipping to Alaska, Hawaii, US territories and APO/FPO/DPO addresses
• Items shipped directly from our brand partners to you 

Our buyers help us feature incredible brands from around the world. Some items are inventoried in our warehouse fulfillment centers — these are known as “Ready to Ship” or “rocket” items. Some items are sent directly to you from our brand partners (this is known as ‘drop shipping’). And most of our items are ordered in bulk after sale events end and are shipped to us from our vendors. We then ship those items out to you. So, you may be receiving items from several places, depending on what you’ve ordered. 

Your order will often ship in one package. However, your order might include items that originate from different locations. When that’s the case, multiple packages may be shipped to fulfill a single order. 

At this time, we are not able to ship to multiple addresses in the same order. If you want to send an order as a gift, you will need to place a separate order with the recipient’s address. 

Most Zulily orders are sent via UPS Ground and Air. We use their SurePost and Mail Innovations programs. We also work with OnTrac, LSO (Lone Star Overnight) and other regional providers. These programs allow us to rely on carrier networks for shipping & handling and to depend on your local US Postal Service carrier for final delivery. For very large items that require special handling, we partner with Ceva. For international customers, Zulily uses various shipping partners to provide the fastest, most reliable service.

Yes! See the full list of countries that Zulily ships to. There may be some restrictions for international shipping, so do check orders carefully.

Check out an overview of our unique shipping process. 

Yes. If you're shipping to a PO Box, we may contact you for more information. Note that certain items that are heavy or bulky (i.e., strollers, furniture, rugs, etc.) and items that ship directly from the vendor may not be deliverable to these addresses.

Getting all your purchases into your hands requires a few steps. After you place your order, some items may be pulled from what we have in stock, while others usually need to be bulk ordered from vendors after our sale events end, which can take a little extra time. And whenever possible, we package all your items together, to keep shipping and handling costs low. These strategies are how we're able to offer you such great deals that are worth the wait! 

While a typical order delivers within 2-3 weeks — if your order contains Ready to Ship items (aka rocket items), you can ship those items out sooner (before your other order items) for a small extra fee. See details at checkout.

Note: Rocket items are already in stock at our fulfillment centers and are ready to ship within 1-4 days of placing an order.

There are two speeds available for rocket (Ready to Ship) items if you choose to have them shipped with the rest of your order:

• STANDARD: Generally arrives within 14-15 days
• FASTER: Delivery date shown at checkout

At this time, Zulily does not offer expedited shipping options for products shipping to or from an international location. 
 

Look for the rocket icon while you shop. It will appear in the description next to any product that can ship out quickly. You can also check out a collection of all our Ready to Ship items. Most of these items featuring a rocket icon can reach you in as few as three to four days. Estimated delivery dates or ranges will be listed at checkout along with all the shipping and handling options specific to your order.

If your order contains rocket ship items, you can ship those items out sooner for a small extra fee.  
 

Yes, from time to time, we may run special shipping offers or promotions. As you shop, keep an eye out for promotional offers, shipping information on product detail pages and notes in your shopping basket when you check out. Terms and restrictions may apply. We do offer free shipping on same-day and weekend purchases. Learn more about Zulily’s shipping options. 

Yes. Some of these rocket ship items that ship out quickly are subject to shipping and handling restrictions and may have only one expedited option. When you get to checkout, you'll see any options available for your order. 

Free shipping & handling covers our lowest-priced shipping option. If you choose to use an expedited shipping & handling option that’s more expensive, it will not be covered by any free shipping & handling offer.

Yes. Zulily eGift cards can be used to pay for any items you order on our site plus any applicable tax and shipping and handling fees. 

Store credit is applied only to the order subtotal before any applicable taxes and/or shipping and handling fees are added. It cannot be applied toward any shipping and handling charges.

Yes, we do offer returns for some of our products. To determine return eligibility, check the item’s product detail page or your My Orders page.

If an item is eligible for return, that will be indicated on its product details page, after the product description. Items eligible for return can be returned for store credit. Shipping and handling fees may apply. You have 30 days to submit a return request and ship your item to us.

Items not eligible for return include, but are not limited to: Swimwear; intimate apparel and devices; personalized items; perishable items; health, wellness & beauty items; furniture; heavy/bulky items; luxury items and some electronics.  

We are not able to process exchanges because our supplies are limited. If your item is eligible for return, we can provide store credit within 30 days of receipt of shipment. Be sure to read through Zulily’s Returns Policy page for more details about processing a return. 

Returns are only available to US members for products shipped within the US (including APO/FPO/DPO addresses). 

No, you can use the box that the item was shipped in or use any sturdy box that is acceptable for mailing/shipping. Be sure to read through our Returns Policy page for more details about processing a return.

You can access your label through the link provided in the return email, or by going to your My Orders page, where you can click the “View Return Status” link next to the item you’re returning. 

Once you’ve submitted your return request and printed out your shipping label, please drop off your return at any US Post Office location (USPS). 

Billing will continue for Smart-pay payments until the returned item is received. The amount you have paid to date (minus the original delivery fee and return costs) will be added to your account as store credit once we have received and processed your return. If any payments are pending when a return is received, they will not be charged. 

Your store credit will be available approximately five business days after your return is received and fully processed. You can see your store credit balance by visiting your Invites & Credits page.

Customers can track their returns through “My Orders” > “Returns”. You will also be sent a return label via email that provides information on how to track the return. Additionally, the return label lists a tracking number under the USPS Return barcode, although it will not show the actual status (e.g., “processing”).

If you return items that were purchased using a Zulily credit card, QVC QCard or HSN Card, you’ll be issued a refund to your Zulily credit card account or QCard or HSN account instead. Please allow three business days for the refund to show on your online statement (or two billing cycles for the refund to show on your printed monthly statement).

Also, please be aware that there may be delays in our returns process due to circumstances beyond our control, such as weather patterns, unprecedented events and other conditions that can affect local and/or international shipping.

If you return an eligible item purchased with a Zulily credit card or QVC QCard or HSN Card, we'll issue a refund to your Zulily credit card account or QCard or HSN account instead of store credit.

For items that were purchased using other methods of payment, such as PayPal or Visa, our policy is to issue return refunds in the form of store credit. Store credit will be applied to your zulily.com account. You can check your store credit balance on the Invites & Credits page under "My Account" at any time.

Zulily is an online superstore committed to delivering a fun shopping experience for moms everywhere, without breaking the bank. Through exclusive daily deals on brand names and on-trend styles, plus everyday value on a wide selection of daily essentials, Zulily helps you save money on must-have fashion, footwear, home décor, children’s products and more. Discover great deals, create special moments for the family, and find the perfect unique items, guilt-free. At Zulily, shopping is a little different, a little better, and a lot more fun. Zulily is committed to selling quality products from brands shoppers love.

Zulily is headquartered in Seattle, Washington, with locations in Nevada, Ohio and China. With expertise in technology, merchandising, creative production, logistics, marketing, customer service, and more, Zulily team members work together to deliver a different kind of shopping experience for moms – one that's built on fun, discovery, and whimsy. 

At Zulily, our success as a company is a testament to our customers' satisfaction. We stand behind our product offerings. Zulily has been accredited by the Better Business Bureau since September 2010, and currently boasts an A+ rating. 

You can browse Zulily’s site without logging in, but you won’t be able to add things to your cart until you sign up for a free account with your email.

Once you sign up to be a Zulily member, you will need to sign in when you shop (or you can stay signed in, if you prefer). We take every precaution to ensure your security and do our best to give you options for optimizing your shopping experience. 

Currently headquartered in the United States, Zulily was established in Seattle, Washington in 2009 by founders Mark Vadon and Darrell Cavens. In 2015, Zulily was acquired by American media conglomerate Liberty Interactive Corp., now Qurate Retail, Inc., which is based out of Colorado and also owns QVC and HSN, among other brands. 

Zulily is not owned by Amazon – although we are also based in Seattle! Zulily is owned by Qurate Retail, Inc., which also owns QVC and HSN. 

Zulily’s clothing apparel and products are sourced from a variety of brands from the US and other countries. Explore the brands Zulily sells and click the heart icon next to your favorites to receive sale event alerts.  

Zulily is not a Chinese company nor is it an offshore business. We work with vendors from around the globe and partner with transportation providers such as OnTrack, UPS, FedEx, China Post, and others.  

We celebrate and support diversity at Zulily and are especially excited to connect with under-represented entrepreneurs and businesses, including women-owned, Black-owned and LGBTQ+ owned companies. We’re always on the lookout for new and emerging labels as well as established brands to promote.

Our goal is to consistently ensure that our customers can find high-quality retail goods that meet our standards. The vast majority of women’s, kids’ and men’s apparel items on our site are new and curated from brand names. We offer new clothes and footwear, durable kids’ gear, authentic fragrances and perfumes, quality furnishings and many other select items from notable and emerging brands.

In some cases, we purchase merchandise from trusted independent distributors, and not directly from the brand owner. In some cases, manufacturer warranties may not apply. In all cases, however, we fully stand by the authenticity of every product sold on our site. This assortment may include vintage accessories and refurbished products.

See our New Today page for fresh finds and daily deals.

We have many great career opportunities at our Zulily offices and fulfillment center warehouses. Search for and apply for open jobs on Zulily’s Careers page. We are an equal opportunity employer, encouraging diversity and inclusivity, and we promote work/life harmony. Click here for accessibility assistance with Zulily’s career pages. 
 

A lot of our models are local volunteers. We're always looking out for fresh, diverse faces to model for our site. Visit our Models page for more information.

If you’d like to become one of our affiliates (by promoting Zulily and our offerings on your websites, social media outlets, blogs or other channels), please learn about our affiliate application process. We welcome established influencers as well as those starting out.

Let's grow your business — together! We love to work with brands and vendors of all types and sizes to bring unique items and essentials to our millions of active customers. Read more about selling your wares with Zulily.

Showcase your brand or service to millions of moms. Read more about how to advertise on Zulily. 

Make sure you are logged in to your Account first. Then, go to Zulily's Contact Us page and choose the Feedback tab (scroll down to find it).

Please visit our Corporate Responsibility Page for more information about how Zulily contributes to our charitable partnerships through our parent company, Qurate Retail, Inc.

Meet Zulily’s leadership team and read more about their combined experience and expertise. 

Read more here for the latest Investor News and Stock information for Qurate Retail, Inc. 

If you have a public relations inquiry, please reach out to media@zulily.com and see our pressroom for more details.

Need further assistance? Visit Zulily’s Contact Us page. 

Get to know your My Account page. Please note: Features differ on the mobile app versus the website.

My Account page features accessible from the Zulily mobile app:

• View all your past and current orders.
• Track your orders.
• Set up your Email preferences.
• Check your Security Notifications and settings.
• Set Reminders (for daily deals, favorite brands, and more).
• Choose "Early Access" (to be notified sooner).
• Choose "Exclusive Offers" (for special offers).
• Choose "Special Announcements" (to be updated).
• Choose your Country (USA, etc.).
• Select "Kid Mode."
• View "Refer a Friend Invites & Store Credits."
• See your favorite brands in My Favorites.
• Apply for the Zulily credit card or manage your cardholder account.
• Shop for Zulily eGift cards.

• Update your personal account information.
• Change your password.
• View all your past and current orders.
• Track your orders.
• See your shipping addresses.
• Check your Security Notifications and settings.
• Set up your Email and Messenger preferences.
• Check your Zulily eGift card balances.
• View "Refer a Friend Invites & Store Credits."
• See all your favorite brands in My Favorites.
• View your selections in "My Closet"
• Review items you want in "My Waitlist" to see if they're available again.
• Apply for the Zulily credit card or manage your cardholder account.

If you forgot your password, go to the Zulily sign-in page and select "Forgot Password." Enter your email address and press Submit. We'll send you an email with steps to reset your password shortly after.

To change or update your password, sign in to your Zulily account and choose Account Information under the My Account menu from your desktop or laptop (this change can’t be made in-app). Remember to save any changes.

To change or update your email address, sign in to your Zulily account and choose the Account Information page under the My Account menu on zulily.com from your desktop or laptop (this change can’t be made in-app). Make sure you have access to the email address you originally signed up with, since we will send a confirmation email there for you to confirm this change. Remember to save and confirm any changes.

To change or update your name on your account, sign in to your Zulily account and choose Account Information under the My Account menu from your desktop or laptop (this change can’t be made in-app). Remember to save any changes.

At Zulily, we do everything we can to protect your information and manage security, so we take precautionary measures and may ask you to follow certain steps to ensure your privacy and safety. If you sign in to zulily.com from a new device or you haven’t saved your information, we will send you an alert to notify you.

Occasionally, our site may be having tech issues or may be down for maintenance and you may be redirected to sign in again. We appreciate your patience and will communicate updates as best we can.

If you’re having trouble with the Zulily app, first check that you have the most updated version of the app by going to your account in your app store. You can also try clearing your cache on your mobile device. If that doesn’t work, we recommend uninstalling and re-installing the app, and re-starting your mobile device. 

To unsubscribe or limit emails, visit the Email Preferences page and adjust your email preferences. You can also enter your email here to unsubscribe. Please allow five business days for our records to be updated. Your membership will not be affected and you can continue to shop on Zulily.

• After you’ve established a Zulily account, you can log in and go to the Invites & Credits section to email invites to your personal network contacts.
• You can also invite new members by sending them a digital Zulily eGift card.
• New members can be invited by sharing directly from a product or event page via email, Facebook or Pinterest (just look for the icons).
• A new member must join Zulily directly from the invite link associated with your referral.
• It counts as a referral if any new member joins through your social share.
• For every new member who joins Zulily via your invite link or share and makes their first purchase, you’ll be given a $15 store credit. 
  You will receive your $15 store credit as soon as the new member's first purchase ships. 
• To learn more about our "Refer a Friend" program, visit your Invites & Credits page and read our offer details.

The Refer a Friend store credit process works like this:

• Your $15 store credit will be automatically issued to your account as soon as the new member's first order ships. We'll email you when your store credit is waiting for you! 
• To view your credits, visit your Invites & Credits page.
• Store credits for referring friends to Zulily expire after 90 days. We'll send you an email reminder when time is running out.
• To learn more about our Refer a Friend program, read our offer details.

We accept:

• Visa, MasterCard, Discover and American Express credit cards
• The Zulily credit card issued by Synchrony 
• The QVC credit card (QCard), and the HSN credit card (HSN Card)
• PayPal
• Venmo
• Apple Pay
• Zulily eGift cards
• Store credit

You can apply a gift code at checkout. Simply enter your gift code into the “Enter Gift Code” box on the checkout page and click "Apply."

For every new member you refer, you’ll earn Zulily store credit when their first order ships. You can invite friends, family members, colleagues, neighbors and even your contacts in your social media circles. Visit the Invites & Credits page to see all the ways to invite someone, which include:

• Importing your address book or entering addresses to send an email invitation
• Sharing via social media

You can find your store credit balance by visiting your Invites & Credits page. If you return items that were purchased using a Zulily credit card or QCard (QVC credit card), you’ll be issued a refund to your Zulily credit card account or QCard account instead. Please allow three business days for the refund to appear on your online statement (or two billing cycles for the refund to show on your printed monthly statement). 

Store credit is available per the following guidelines:

• Store credit can be applied to your order total only (excluding taxes and shipping & handling charges).
• Store credit cannot be used to purchase Zulily eGift cards.
• If you have store credit, it will be automatically applied when you use a credit card to pay for a purchase.
• Store credit can be applied using PayPal, too. However, due to PayPal systems, store credit cannot be applied when using the Checkout with PayPal function. Instead, click the red "Proceed to Checkout" button in the shopping basket. Then, select "PayPal" in the Payment Info step at checkout.
• You can find your store credit balance by visiting the Invites & Credits section under your account.

Store credit expiration may depend on the specific terms of the store credit program that was used. Most store credit expires within 18 months. However, if you’ve received store credit as a refund, it will not expire. Any store credit you receive for referring your friends to Zulily usually expires after 90 days.

We'll send you an email reminder when time is running out. (Please keep in mind that store credits are different from gift cards, which never expire.) View your current store credit by going to My Account and choosing Invites & Credits.

Yes! To earn your referral store credit through social media, click the Facebook, Pinterest, or email icons around our site to share products and events with your friends and followers. New members can join through the post that's created each time your share. After the first time they make a purchase and their order ships, you will receive store credit.

No, unfortunately shopping credit cannot be applied toward any shipping and handling charges. It’s applied only to the order subtotal itself, before any applicable taxes and shipping & handling fees.

Applying for the Zulily credit card (which is issued for us by Synchrony Bank) is easy! Simply log into your Member Account at zulily.com, click the “Zulily credit card” link at the bottom of the homepage, and then click the “Apply” button from the credit card page. Submit the required application information and you should receive a decision in less than a minute. Read more about the Zulily credit card and/or view this quick video for more details.

Please log in to your Zulily credit card account if you can and contact Synchrony Bank at 855-597-4790. Hours of operation are typically 8 am to midnight, ET, Monday through Sunday, excluding Christmas Day.

Congratulations on opening your new account! Your $15 discount will be automatically applied to the first purchase made with your new Zulily credit card.

Once you are approved for a Zulily credit card, you’ll have the option of splitting your purchases into three easy monthly payments whenever you use your Zulily credit card and select Smart-pay. Zulily members who are not cardholders can still use the Smart-pay option, but only for splitting payments into two interest-free monthly charges. Certain restrictions apply.

If approved, we’ll automatically add your account number to your Zulily payment profile. You should receive your new card in the mail within seven to 10 business days.

Please contact Synchrony Bank’s referral department at 855-782-8302.

Your Zulily credit card should arrive within seven to 10 business days following application approval. If you haven’t received your card within this timeframe, please contact Synchrony Bank at 855-597-4790.

While we do not currently offer reward points for the Zulily credit card, you will receive access to exclusive deals, and every purchase you make with your Zulily credit card (excluding gift cards) is eligible for three Smart-pays.

To log in to your Zulily credit card account, go to: https://zulily.syf.com/login/. For login or registration assistance, call Zulily credit card services at 855-597-4790. For technical support, call 844-442-7931.

Make sure you’ve set up online account management access on zulilycreditcard.com/manage (this will be a separate login from your zulily.com account login). If you’re still having trouble, please contact Synchrony Bank at 855-597-4790.

The Zulily credit card does not need a CCV/CVV or expiration date. Once you enter your Zulily credit card account number and select the button “This is a Zulily or QVC card” − the expiration date/CCV fields that are initially displayed disappear. You won’t need a CCV/CVV or expiration date to shop on the site or app at any time.

You can make a payment to Synchrony Bank for your Zulily credit card online, by phone or via snail mail:

1. Make a payment online: https://zulily.syf.com/login/
2. Pay by phone: 855-597-4790
3. Make a payment via mail: PO Box 669803, Dallas, TX 75266-0952; Overnight payment address: 3000 Kellway Dr., Suite 120, Carrollton, TX 75006 

No. To ensure your next order is processed correctly, you’ll need to update your Zulily credit card billing address online by logging into your Zulily credit card account at zulilycreditcard.com/manage or by contacting Synchrony Bank at 855-597-4790.

Yes! Zulily is owned by the same company that owns QVC and HSN. The QVC QCard and HSN Card are now accepted for all zulily.com purchases. And you get the option of three Smart-pays when you use your QCard or HSN Card and select Smart-pay. Certain restrictions apply. 

Yes! The Zulily credit card is currently accepted on QVC.com and HSN.com for purchases.

Smart-pay is an easy, no-cost way to break up your payments without having to use or apply for credit, so you can receive what you want and need, faster. The program offers you the ability to purchase an item in multiple interest-free payments called “Smart-pays.”

Keep in mind:

• Smart-pay is available only to eligible Zulily members, and there is no need to apply.
• There is no fee or cost to use Smart-pay.
• All Zulily members can use two Smart-pays; Zulily credit card holders have the additional option to use up to three Smart-pays.
• Any applicable taxes and shipping and handling fees will be included in the first Smart-pay, which will be charged to the payment method you provided during checkout within five days of the order date.
• Remaining Smart-pay(s) will be charged approximately every 30 days after your initial payment.
• Please note that certain payment methods, including prepaid cards, are not available for Smart-pay purchases.

Look for "Smart-pay" on the product detail page of eligible products or as a payment option in your basket.

Site-wide promotions of Smart-pay only run from time to time. However, Smart-pay for select merchandise is typically available most days, and you can access Smart-pay by signing up for the Zulily credit card (which allows for up to three interest-free Smart-pays).

Billing will continue for Smart-pays until the returned item is received. The amount you have paid to date (minus the original delivery fee and return costs) will be added to your account as store credit once we have received and processed your return.

If you use Smart-pay to pay for an item and that item is later cancelled, you will receive a refund of any Smart-pays, plus any taxes and applicable shipping & handling fees you paid prior to cancellation. You will not be charged for any additional Smart-pays.

The three Smart-pays are offered exclusively for use with the Zulily credit card, QFC’s QCard and the HSN Card. (As always, two Smart-pays are available for any Zulily customer.) Certain restrictions apply.

All of our Zulily eGift cards are digital only. Please note that our gift cards never expire, and recipients can apply a gift card amount directly to their order totals on the site or in the app, including any applicable taxes and shipping & handling fees. No more than two gift cards can be applied per order.

Order Zulily eGift cards here, simply fill out the information and add the gift cards to your basket. You can choose any amount (up to $100) and pay with a credit card, debit card, PayPal or Venmo account. Any other gift cards and Zulily credits cannot be used for purchasing Zulily eGift cards. For gift cards with other retailers, search on zulily.com.

An email containing the virtual Zulily eGift card will be sent to a recipient within 24 hours of your purchase.

Yes! Zulily eGift cards can be used to pay for any items you order, plus any applicable tax and shipping and handling fees. 

After your order was shipped, you should have received a tracking number from us via email. Be sure to check your order’s status under My Orders in your Zulily account. If it appears that your order was indeed delivered, please double-check your mailbox, entryways, mailroom and post office box — and also check in with your family members, roommates, neighbors and/or your landlord or property management company. If you still cannot locate your order, please Contact Us for support. 

Your payment option determines when you’ll be charged.

Credit and debit cards: As soon as your order is placed, we authorize the card for the full order’s value, to confirm that funds are available. Authorization does not charge your card; it’s only for verification. We capture the funds (charge your card) if your items are in stock, are in transit from our vendors to a Zulily warehouse or are being shipped directly to you from the vendor, but no later than the fifth day after card authorization.

PayPal: Funds are captured from your PayPal account as soon as you place an order. Your entire order is charged at that time, including any applicable tax and shipping & handling fees. If we are unable to fulfill any part of your order, you will receive a refund deposited directly back to your PayPal account.

Gift cards: When your order contains the purchase of a gift card or is being paid for using a pre-paid card, your card is charged immediately after the funds are authorized. If any part of your order is not fulfilled, you will receive a refund.

Yes, we charge sales tax in nearly all US states, Puerto Rico and the District of Columbia (D.C.), with the exception of the following states:

• Alaska
• Delaware
• Montana
• New Hampshire
• Oregon

Changing an Order

The quickest and easiest solution if you want to add an item to an order you’ve already placed is to create a whole new order for the additional item. Because of our consolidated shipping promotions — like All-Day Shopping, One-Time Shipping — you only pay a shipping & handling fee on the first order of the day or weekend (not including applicable surcharges or vendor charges on large or bulky items). This offer only applies to orders being shipped to the same address. See the SHIPPING section of this FAQ for more details.

You may be able to change the shipping address for an order. Go to your account and click My Orders to see if your order hasn't yet shipped. However, some restrictions apply:

• You cannot change an address in the contiguous 48 states to an address in Hawaii or Alaska, or vice versa.
• You cannot change an address from Hawaii to Alaska, or vice versa.
• If your original shipping address is to a non-tax-applicable state, the new shipping address must also go to a non-tax-applicable state. If your original shipping address is to a tax-applicable state, the new shipping address must go to the same tax-applicable state.

Nearly all US states — along with Puerto Rico and the District of Columbia (D.C.) —are tax-applicable (i.e., they charge sales tax), with the exception of:

• Alaska
• Delaware
• Montana
• New Hampshire
• Oregon

Unfortunately, international orders are not eligible for shipping address modification. If you change your shipping address within these guidelines, please note that additional orders placed during any free shipping window must also go to that same address. If you see an error message when trying to change your shipping address, it’s because the proposed address does not meet the above requirements.