ABOUT US

CONTACT US

CAREERS
BRANDS WE LOVE

BLOG


Frequently Asked Questions

Here at Zulily, our top priority is offering products of great quality, value and craftsmanship. We always want you—our wonderful members—to be completely satisfied with your purchases. While we cannot accept returns on some items, please know that if you ever receive an order that does not meet your expectations, we'll do our best to remedy the situation. Shop happy!

The Basics

Ordering

International

Credits & Gift Cards

Shipping & Returns

Inviting Friends

Social Media

Account

Careers

Modeling

The Basics

What's an event?

Think of each Zulily event as its own curated experience. Inside, you’ll discover a selection of finds that’s unique to that event. Some events feature items from single brands, while others combine brands into themed collections. New events launch every day and most last 72 hours, so check back often to see what new curated experience you can shop next!

Back to top

When do events start?

New events begin every day at 6am pt. Think of them as a treat to go with your morning coffee or tea.

Back to top

How long do events last?

Most events last 72 hours — they then move along to make room for other events with their own unique selection of items. To see which events are ending soon, check out the Ends Soon tab.

Back to top

Where can I find new events?

New Today features events that are new to the site or new since you last visited us.

Back to top

How do I know what events are coming up?

Check out the Upcoming Events list on the homepage. If you click on an event name, you'll learn more about that event. We'll also email you to let you know when your favorite brands are coming up.

Back to top

How do I know if one of my favorite brands is coming back?

Whenever possible, we’ll email you. Create a list of your favorite brands by clicking the heart icons around our site.Then, we'll send you a message when one of your favorites is coming up. You can also keep an eye on the Upcoming Events list.

Back to top

I see a heart icon around the site. What is it?

That's how you make a brand one of your favorites. When you discover a brand you love, click the heart to add it to your list of favorites. You can also browse Brands We Love to find more brands to choose from. Whenever possible, we'll send you an email when one of your favorites is coming up.

Back to top

Can I register for shower gifts on Zulily?

Not just yet. We're always adding new features, though, and registry is on our wish list!

Back to top

Do you have a physical store?

Nope! We're an online-only boutique.

Back to top

Where can Zulily ship?

We ship to the United States (including all territories and APO/FPO/DPO addresses), Albania, Austria, Australia, Barbados, Belgium, Bosnia And Herzegovina, Bulgaria, Cambodia, Canada, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Egypt, El Salvador, Estonia, Finland, France, French Guiana, Ghana, Gibraltar, Greece, Guadeloupe, Honduras, Hong Kong Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Jamaica, South Korea, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mauritius, Mexico, Monaco, New Zealand, Nigeria, Norway, Panama, Philippines, Poland, Portugal, Qatar, Romania, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Trinidad and Tobago, United Arab Emirates, United Kingdom, Uruguay, Vietnam. To view the available markets and products available in each, change the country where your purchases will be shipped most often by clicking on the flag icon located on the upper right corner of the Zulily home page.

Back to top

Can I shop on my phone or tablet?

Yes! We have apps for iPhone/iPad and Android, as well as a mobile site.

Back to top

Where are your products made?

We work with many different brands that produce goods around the world. Look for origin information on the product page.

Back to top

Ordering

Why is my order still "processing"?

We search far and wide to find great deals! Getting the goods we find into your hands requires a few steps. When you order, the brand ships your item to us first. We may also gather all your items into one package to keep the shipping & handling cost low. That's one way we're able to offer such great deals!

Back to top

A product I want is sold out. Can I still get it?

When you see something you love that's not available, click the "notify me" link and we'll send you a message if that item returns. Occasionally we're able to secure more inventory during an event. When that happens, we'll post a note on our homepage in addition to sending you an email.

Back to top

Can I search for the item I want?

Yes! We have a search box on our site. Search terms like "pink tee" or "boys' pants" and we will show you all those items currently available on the site. You can also search for brand names.

Back to top

I can't find a product I saw last week. Where'd it go?

Most products on Zulily are usually available for 72 hours. Some products are available for longer — these products are typically in our warehouse and can ship out quicker. If you know what brand the product came from, choose that brand as a favorite. Then, we'll let you know when another event featuring that brand comes up. You can also search by brand name to see if there is any remaining stock from a past event.

Back to top

Where can I find the product featured in your ad?

Our ads feature brands we love and items that represent what we often have available. Sometimes products featured in ads may be out of stock. Try searching by the item type—you're likely to find something similar! You can also contact us to find out what brand is featured in the ad you like, then set that as one of your favorites to be notified of future events from the brand.

Back to top

What size should I order?

Because we sell products from many different brands, sizing varies. You can click the link to the size chart on the product and event pages. We display vendor sizing whenever possible. If the vendor does not supply a chart, we use our own measurements.

Back to top

Where's the size chart?

We post a link to it on the event page and alongside the product information.

Back to top

Do you charge sales tax?

Yes, in WA, NV, OH, PA, NY, CA, SC and Puerto Rico. We're required to charge sales tax in any state where we have a physical presence.

Back to top

How long will it take to get my order?

Our process is a little different from how most online stores work. We make bulk orders when each of our events ends—that's one of the ways we're able to offer such great deals on so many unique products every day. Next, the brand sends your goodies to us and we ship them to you. Take a look at the product description pages for specific details about each item. The shipping & handling time frame depends on what items you order and to which countries you are having them shipped. Once your order is shipped, we’ll email you a tracking number and you can always check your order's status under My Orders.

Back to top

How do I check my order status?

Go to My Orders. You'll find details there.

Back to top

What payment methods do you accept?

We accept:

  • Visa, MasterCard, Discover and American Express
  • Zulily credit card and QVC credit card
  • PayPal
  • Zulily gift cards
  • Store credit
Back to top

How do I know if I've been charged for my order?

Credit and debit cards

As soon as your order is placed, we authorize the card for the full order value to confirm that funds are available. We capture the funds (charge your card) once your items are in transit to the Zulily warehouse, but no later than the fifth day after card authorization. Authorization does not charge your card.

Paypal

Funds are captured from your PayPal account as soon as you place an order. Your entire order, including any applicable tax and shipping & handling fees, is charged at that time. If we are unable to fulfill any part of your order, you will be refunded directly to your PayPal account.

Other

In some cases, your card is charged immediately after the funds are authorized. This happens when your order contains the purchase of a gift card or a voucher, is being paid for using a pre-paid card or is being shipped directly from the product's vendor instead of from Zulily's warehouse. If any part of your order is not fulfilled, you will receive a refund.

Back to top

I placed an order. Can I change the shipping address?

You may be able to change the shipping address in My Orders if your order hasn't shipped. However, some restrictions apply:

  • You cannot change an address in the contiguous 48 states to an address in Hawaii or Alaska, or vice versa.
  • You cannot change an address from Hawaii to Alaska, or vice versa.
  • If your original shipping address is to a non-tax-applicable state, the new shipping address must also go to a non-tax-applicable state.
  • If your original shipping address is to a tax-applicable state, the new shipping address must go to the same tax-applicable state.
  • International orders are not eligible for shipping address modification.

If you change your shipping address under these rules, please note that additional orders placed during a free shipping window must also go to that same address. If you see an error message when trying to change your shipping address, it’s because the proposed address doesn’t meet the above requirements.

Back to top

I placed an order. Can I change the payment method?

We are usually able to change the payment method if the order has not already been invoiced. Please contact our Customer Service team as soon as possible to see what options are available.

Back to top

I placed an order. Can I add an item?

The quickest solution is to place a new order for the additional item. Because of our consolidated shipping promotions — like All-Day Shopping, One-Time Shipping — you only pay a shipping & handling fee on the first order of the day (not including applicable surcharges or vendor charges on large or bulky items). This offer only applies to orders being shipped to the same address.

Back to top

I placed an order. Can I cancel it?

If you change your mind about an item within 30 minutes of placing the order, you can cancel it yourself by visiting My Orders. From there, click "view/modify order" next to the order with the item(s) you'd like to cancel. Click on the "cancel" button next to each item you would like to cancel. If you would like to cancel an item after the 30 minute window, please contact us. As long as your items have not shipped, we are usually able to cancel items or orders. Personalized items and certain products shipped directly from our vendors are subject to special approval.

Back to top

Where do you get the strike-through prices that are listed on your products?

Unless otherwise noted, the strike-through price displayed for products on our Web site is based on the suggested retail price for the product provided to Zulily by our vendor. The strike-through price is not a price at which Zulily previously sold the product. Because we sell our products over the Internet nationwide and internationally, the strike-through price may or may not represent the prevailing price at any particular time or in every location, and we make no promises about the reliability or accuracy of any such information. Nothing can replace your own comparison shopping, and notwithstanding the strike-through price information provided, if this is an important factor for you in your purchasing decision, we recommend you conduct your own individual research as well.

Some of our vendors provide merchandise to Zulily that is not widely sold elsewhere or that is exclusive to Zulily. For items in this category that are similar — but not identical — to products sold through other retailers, we use the phrase “compare at” next to the strike-through to indicate your savings. This “compare at” price represents the vendor’s estimated original retail value of a comparable item of the same quality, construction and material offered elsewhere. While pricing is not an exact science, our buying team has years of retail experience and partners with our vendors to determine whether an item is comparable based on the type and quality of the material, and the construction of the item. Ultimately, our “compare at” price is an estimate of the original retail price of comparable items. We always strive to provide you with the best prices on the items we sell, but we encourage you to do your own comparison shopping as well. For items that we offer as a set, the strike-through price is based on the total of all the suggested retail prices for each item in the set. For clothing items that are priced higher for larger sizes, we average the prices across sizes to determine the strike-through price.

For international sales of products from the U.S. to a foreign jurisdiction, the strike-through price reflects the exchange rate conversion from the U.S. strike-through price plus, if applicable, an adjustment for additional international surcharges that cover items such as taxes, duties, and shipping. As a result, the strike-through price you see may be different than what you see at another retailer that uses a different methodology for calculating international surcharges or for which no surcharges apply.

Nothing can replace your own comparison shopping, and notwithstanding the strike-through price information provided, if this is an important factor for you in your purchasing decision, we recommend you conduct your own individual research as well.

Back to top

Does Zulily ship internationally?

Yes! Zulily is now shipping directly to many countries. To check if Zulily ships to your area just click the flag on the top right-hand corner of the site and select your country.

Back to top

When will my International order arrive?

Zulily does things a little differently to your average retailer – which means sometimes our delivery can take a little longer than average. We make bulk orders with our suppliers when each events ends. Our partners then send a big delivery into the Zulily warehouse, before we send your order on to you. This way we can inspect the quality, and gather all of your items into one package. The shipping & handling time frame depends on what items you order and where you live in Ireland. Your order will typically ship from the US within 10-20 days of the order date. For when specific items are expected to ship, take a look at the product description pages. After your items leave our warehouse, it typically takes 8-10 days for your order to arrive. Once your order is placed, you can always check your order's status under My Orders.

Back to top

What Payment methods can I use for International orders?

We accept some or all of the below payment methods depending on the country you are shopping from:

  • Visa, MasterCard, Discover
  • PayPal
  • Zulily gift cards
  • Store credit
Back to top

What currency will be displayed?

When an International country is selected as the shipping destination, we show the product pricing and various charges in local currency.

Back to top

How are exchange rates calculated?

We partner with XE.com Inc., a currency service provider, to determine the currency rate. The exchange rate for your order will be set at the time of order placement.

Back to top

How do duties and taxes work?

Duty and Tax will be included in the product price in some international jurisdictions. Zulily will disclose whether Duty and Tax is included in your order on checkout.

Back to top

Is every item eligible for International shipping?

Unfortunately, some items are restricted for import into International destinations, including hazardous materials, aerosols, liquids and other restricted items. We also cannot ship oversized items and personalized goods to Internationally. Items that cannot be shipped Internationally will not appear on the site when your selected shipping country is other than the US.

Back to top

Can I return or exchange my International order?

If your order arrives incomplete, incorrect, damaged or defective, we'll make it right! Email us at international@zulily.com for a speedy response and helping hand. You can check out our whole returns policy here. Unfortunately, we are unable to facilitate exchanges.

Back to top

How does free consolidated standard shipping work?

When you see something you love, buy it before it sells out. Then, you can keep shopping for more finds without paying another standard shipping & handling fee. That’s because one of the ways we help you save money is through consolidating items we ship to you — some of our consolidated free standard shipping promotions are All Day Shopping, One Delivery Charge and Weekend Shipping Special. Here are the details: One order with paid shipping & handling must be completed to activate free standard shipping & handling on all subsequent orders. If you complete another order during the free shipping promotion, the shipping & handling charge during checkout will appear as 0.00 local currency (excluding any applicable surcharges). The end of the free shipping depends on each promotion and will be mentioned in the offer description and details (for example, qualifying subsequent orders for All Day Shopping, One Delivery Charge must be completed on the same calendar day (between 12am gmt and 11:59pm gmt.) All orders must be made using the same Zulily account, and must be shipped to the same name and address. Some items are not eligible for free shipping & handling and are excluded from all shipping & handling promotions. These will be noted at checkout.

Back to top

Credit & Gift Cards

How do I earn store credit?

For every new member you refer, you earn store credit when their first order ships. Visit the Invites & Credits page to see all the ways to invite someone:

  • Import your address book or enter addresses to send an email invitation
  • Share via social media
Back to top

What does store credit count toward?

Store credit can be applied to your order total. Store credit cannot be used to purchase Zulily gift cards.

Back to top

How do I redeem my store credit?

If you have store credit, it will be automatically applied if you're using a credit card. Store credit can be applied using PayPal too. Unfortunately, due to PayPal systems, store credit cannot be applied when using the Checkout with PayPal function. Instead, click the red "proceed to checkout" button in the shopping basket. Then, select PayPal in the Payment Info step at checkout. You can always see your credit balance by visiting the Invites & Credits page.

Back to top

Does my store credit expire?

After some time, yes. From the day your complimentary credit shows up in your account, you have 90 days to use it. We'll send you an email reminder when time is running out! If you have received store credit as a refund, it will not expire.

Back to top

How do Zulily gift cards work?

Our gift cards are virtual. Gift cards never expire, and the lucky recipient can apply a gift card to their order total, including any applicable taxes and shipping & handling fees.

Back to top

When will my friend get their gift card?

An email containing the virtual gift card will be sent to the recipient within 24 hours of your purchase.

Back to top

Where can I buy a Zulily gift card?

Visit the Zulily Gift Card page, fill out the information and add the gift card to your basket. You can choose any amount (up to $500) and pay with a credit card, debit card or PayPal account. Zulily credits and gift cards cannot be used for purchasing gift cards.

Back to top

Shipping & Returns

How does free consolidated shipping work?

When you see something you love, buy it before it sells out. Then, you can keep shopping for more finds without paying another standard shipping & handling fee. That’s because one of the ways we help you save money is through consolidating items we ship to you — some of our consolidated free standard shipping promotions are All-Day Shopping, One-Time Shipping, Weekend Shopping Special and our Holiday Shopping Special. Here are the details: One order with paid shipping & handling must be completed to activate free standard shipping & handling on all subsequent orders through 11:59 PST the same calendar day. If you complete another order during the free shipping promotion, the shipping & handling charge during checkout will appear $0.00 local currency. The end of the free shipping depends on each promotion and will be mentioned in the offer description and details (for example, qualifying subsequent orders for All-Day Shopping, One-Time Shipping must be completed on the same calendar day (between 12am pt and 11:59pm pt.) All orders must be made using the same Zulily account, and must be shipped to the same name and address. Some items are not eligible for free shipping & handling and are excluded from all shipping & handling promotions. These will be noted at checkout.

Back to top

What delivery methods does Zulily use?

Zulily uses various shipping partners to provide the fastest, most reliable service to International customers.

Back to top

Do you ship to PO Boxes and APO/DPO/FPO addresses?

Yes—place these orders like any other! If you're shipping to a PO Box, we may contact you for more information. Note that items that are heavy or bulky (i.e., strollers, furniture, rugs, etc.) and items that ship directly from the vendor may not be deliverable to these addresses.

Back to top

Does Zulily ship internationally?

Yes! Zulily orders can be delivered to the United States, Albania, Austria, Australia, Barbados, Belgium, Bosnia And Herzegovina, Bulgaria, Cambodia, Canada, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Egypt, El Salvador, Estonia, Finland, France, French Guiana, Ghana, Gibraltar, Greece, Guadeloupe, Honduras, Hong Kong Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Jamaica, South Korea, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mauritius, Mexico, Monaco, New Zealand, Nigeria, Norway, Panama, Philippines, Poland, Portugal, Qatar, Romania, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Trinidad and Tobago, United Arab Emirates, United Kingdom, Uruguay, Vietnam. To check if Zulily ships to your area just click the flag on the top right-hand corner of the site and search for your country.

Back to top

What are Zulily's shipping & handling fees?

Domestic shipping & handling for your order will be displayed in local currency at checkout. Our free consolidated standard shipping programs make base shipping & handling free after you place your first order of the day. Certain types of products, multiple items or large items may increase the shipping & handling rate. The fee is listed in your order summary for review before you complete checkout.

Back to top

Will my entire order be shipped in one package?

Usually, yes, your entire order will ship in one package. However, your order might include items that originate from different locations. When that’s the case, multiple packages may ship to fulfill a single order.

Back to top

How do I track my shipment?

Go to My Orders.. Each shipment will have a link to click for tracking information.

Back to top

Do you have local pick-up in Seattle?

No, we don't. We're headquartered in beautiful Seattle, but our items ship from our fulfillment centers in Ohio and Nevada.

Back to top

What's Zulily's return policy?

If you're disappointed with your order, please contact our Customer Service team at international@zulily.com

Back to top

What if my order arrives incomplete, incorrect, damaged or defective?

We’ll work to resolve the problem immediately—simply contact us at international@zulily.com for a quick response.

Back to top

How do I find items that can ship out quickly?

Go to Shop by Category and select Ready to Ship to identify items that are ready to ship out from a Zulily warehouse.

Back to top

Are there any delivery restrictions for ready to ship items?

Yes. Some ready to ship items are subject to shipping restrictions and may have only one faster shipping & handling option. When you get to checkout, you'll see the options available for your order.

Back to top

I have free shipping & handling. Can I use it on ready to ship items?

Free shipping & handling covers standard shipping & handling, which is an option on every order. If you choose to use a faster shipping & handling option, it will not be covered by any free shipping & handling offer.

Back to top

Inviting Friends

How do I invite friends to Zulily?

Visit the Invites & Credits page to send email invitations and connect to your email provider contact lists. You can also share to Facebook, Pinterest or via email from Zulily event and product pages; it counts as an invitation if a new member joins through your social share. You'll earn a shopping credit as soon as the new member's first purchase ships.

Back to top

When do I get my referral shopping credit?

For every new member who joins Zulily via your invite or share and makes a purchase, you'll be given a store credit. The credit will be automatically issued as soon as the new member's first order ships. We'll email you when your credit is waiting for you!

Back to top

How do I keep track of my credit?

Visit the Invites & Credits page. You'll see your current available credit, as well as a tab to view any credit you may have earned and used in the past. You'll also see a tab to view all of your outstanding invites. From there, you can remind friends to join and place orders if they haven't yet!

Back to top

If I make a social post from Zulily, who can see it?

When you post to social media sites via Zulily, your posts will be treated according to any preferences and/or permissions you may have set on those sites.

Back to top

Social Media

What social media sites does Zulily use?

We like to keep up with all the hot spots! We're on Facebook, Pinterest, Instagram, Tumblr, and Twitter. Look for us wherever you socialize online.

Back to top

Can I earn referral credits via social media sites?

Yes! To earn your referral shopping credit through social media, click the Facebook, Pinterest, or email icons around our site to share products and events with your friends and followers. New members can join through the post that's created each time your share. The first time they make a purchase, you receive a shopping credit when their order ships.

Back to top

Where can I send you photos of cute Zulily clothes in action?

We'd love to see them! Share your photo with us on Instagram. Make sure you follow @zulily and tag #zulilyfind. We love it when people share photos of their Zulily cuties wearing great finds or just photos of the finds themselves!

Back to top

What if I don’t have Instagram?

You can always share photos with us on our Facebook page or on Twitter as well. Or, email us at submissions@zulily.com.

Back to top

What kind of photo can I send?

We want to see your family's Zulily style. What's your favorite Zulily outfit? Have any Zulily décor brightening a room? New toy or book your little one is loving? Please only send photos that you own and that feature your finds, yourself and your kids. See details

Back to top

What are you going to do with the photo?

We love to share photos of Zulily cuties and finds, so you might see your photo on our site, on one of our social pages (including Facebook, Pinterest, Instagram and Twitter) or in an upcoming Zulily promotion! For more information, see details.

Back to top

Will my kid’s personal details be made public?

We want to give your cutie the spotlight! If you submit photos to Zulily via email, upload process or social media (such as Facebook), we may include the name of the sender in the posting. Remember, we only have access to the name associated with the account from which you provide the information (e.g., your Facebook username or the name on your email account). We'll never share your contact information.

Back to top

Can I still use the photo in my Facebook/Instagram/etc?

Yes!

Back to top

Account

How do I unsubscribe from your email newsletter?

You've got several options for email delivery: daily, weekly and occasional alerts. To choose your preferences or to unsubscribe, visit the Email Preferences page under My Account. Please allow 5 days for our records to be updated. Even when you don't receive emails, you're still a member and you can shop by visiting the site directly or downloading our apps for iPhone/iPad and Android for on-the-go access.

Back to top

I forgot my password. Can you help?

Not directly—passwords are private and encrypted so we can't see them. But you can visit My Account to change your password.

Back to top

How do I change my password?

Visit My Account. That's where you can easily update your password.

Back to top

How do I change my email address?

Visit My Account. That's where you can easily update your email address.

Back to top

Careers

Are you hiring?

Yes! We're hiring fantastic people to work in all of our locations—Seattle, Reno, Columbus and Bethlehem. Our Careers page will give you more information and a list of positions. Even if you don't see a perfect match for your skills, feel free to send your resume—you never know what will pop up!

Back to top

Modeling

Can my child volunteer to be a Zulily model?

Say cheese! We're always looking for smiling faces in the Seattle area to model for the site. Visit our Models page for more information and to give us your contact information.

Back to top