"Received brand new shoes in a beaten up box. I tried them on and they were too small. I put them back in the same box and scheduled an exchange. When they received the exchange they said the exchange was denied. They denied the exact product they sent me. The shoes were tried on and immediately put back in the box! When in check out to purchase the shoes they charged me 9.75 no hassle free returns ir exchanges! This was not an option it was mandatory. Now almost a month later i have no shoes and no refund of $125+ dollars. i had to contact customer service and they said they would escalate to customer service. Still no answer 24 hours later!"
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