Returns

Start Your Return

HOW DOES IT WORK?
Returns are free if you purchased return and order protection at checkout! Otherwise, you are able to purchase a return label to return your product to us. Refunds will be applied to the original form of payment upon receipt. We do not refund shipping fees if you choose to ship your unwanted items through your own preferred method. Returns are processed 3-5 days after the item is received. 


IS IT EASY TO RETURN ITEMS?
Yes! Returns are accepted within 60 days of receipt. All undergarments, mystery packs, and items marked final sale are ineligible for a return. All merchandise must be unworn and returned in the condition received with the original tags where applicable. Trying on items upon receipt does not violate this policy.


WHAT IF I AM PAST MY 60 DAYS?
Orders outside of our 60 day return period will not be eligible for a refund. We offer a 60-day return window from the date of receipt and NOT the date of purchase to allow for more time.
If a return was processed within 60 days of receipt and has not been mailed, then please contact support@zulily.com to confirm the return is still eligible. 

HOW SOON WILL I GET MY REFUND?
Our returns department will refund the original payment method upon receipt of the return minus the return shipping fee. It typically takes 1-3 business days for the credit to post to your account depending on the speed of your financial institution. If the product arrived damaged, or defective, or if the wrong item was sent, our returns department will refund the return shipping fee to the original payment method after the item has been inspected. 

You will receive an email notification once your return has been processed. Our returns department will refund the original payment method upon receipt of the return. Refunds typically take 1-3 business days to process depending on your financial institution.


WHAT ITEMS ARE RETURNABLE?
Items purchased in the last 60 days from the date of receipt.


WHAT ITEMS ARE NON-REFUNDABLE?
All undergarments, mystery packs, mystery items, surprise items, items marked final sale, free gifts, and promotional items with retail value are ineligible for a return.


CAN I EXCHANGE MY ITEMS?
Zulily understands sometimes things just don't fit, and you may need to change sizes, therefore, we offer one free exchange for the same item in a different size and/or color per order. Exchanges are not guaranteed. We do not accept exchanges of exchanges. Exchanges will ship once your return has been scanned as accepted by the carrier. You have 15 days to mail your return. If your return has not been dropped off by the 15th day, the exchange will become null and void. Further, we cannot guarantee the item will be available by the time we receive your return. If the exchange item is no longer available, we will refund the original payment method. We recommend returning the unwanted item(s) as soon as practical to ensure your exchange item is available.