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FAQs

When will my order arrive?

Zulily’s standard shipping service typically delivers orders within 3–10 business days. However, please note that actual delivery times may vary based on the specific items in your order and the fulfillment timelines of our various supplier partners.

My package has no movement

Carriers typically advise a waiting period of 14 business days from the last movement date before considering a package lost. If your package exhibits no movement beyond this timeframe, kindly contact support@zulily.com within 30 days for further assistance.

How do I return an item?

Initiate Your Return > HERE 

Ship to:

Zulily Returns: 
1225 Southgate Parkway
Etna, OH 43062

Return Process Overview:

Once your return is submitted, you will be able to download a shipping label. 

Refunds will be applied to the original payment method upon receipt. If you opt for an alternative shipping method, we do not refund shipping fees.

Returns typically take two to four weeks to process. Please adhere to the following guidelines:

Return Eligibility:

  • Acceptance within 30 days of receipt.
  • Ineligible items: undergarments, mystery packs, final sale items.
  • Unworn merchandise with original tags, excluding items unfit for resale (subject to a 15% fee).